Customer Services Advisor
3 weeks ago
Contract to start 12-02-23 until 06-05-23 with a possible extension.
**Job Purpose**
To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
**PRINCIPAL RESPONSIBILITIES**
Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.
Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
Manage customer complaints, compliments and suggestions in accordance with the Client’s procedures.
Contribute ideas that create efficiencies or improvements in customer facing and other processes.
Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.
Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
5222401-02-23
**Salary**: £10.65 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 5222401-02-23
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