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Service Centre Administrator

4 weeks ago


BarrowInFurness, United Kingdom Westmorland & Furness Council Full time

Job profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**:
**Job reference**

REQ00000015627

**Date posted**

29/08/2023

**Application closing date**

06/09/2023

**Location**

**Salary**

22,369 - 22,777

**Package**

**Contractual hours**

**Basis**

**Job category/type**

ADMINISTRATORS

**Attachments**

**Service Centre Administrator - Registration Team WMF437e**:
**Job description**
- Service Centre Administrator - Registration Team
Westmorland and Furness Council
- Salary: £22,369 - £22,777
- Location: Carlisle usually based Parkhouse Building / working from home
- Contract: we can offer various positions on a full time or part time basis, we have permanent and fixed term positions available.
- **About this opportunity**
- Do you enjoy working independently and with a fantastic team of people?
-
- Our Service Centre team provide a variety of key service provisions such as Blue Badge Service, Highways Hotline, and Registration. We deliver a high quality service that meets the customer needs (both internal and external) whilst optimising technology and improving processes to deliver an excellent customer experience.
- **The Role**:

- You'll be responsible for providing support to the Registration Team, within the Service Centre.
You will be the first point of contact for customers contacting the Registration Service. Communicating via a number of methods, you will strive to resolve enquires at first contact, providing a professional and efficient service.
- Following service procedures and statutory regulations, you will advise a diverse range of people on registration matters, ensuring a confident and professional approach at all times in sensitive situations.
You will be part of a team dealing with ceremony bookings. You’ll help customers book and pay, explain any legal preliminaries, and advise on planning the content for each ceremony type. You will also support with booking appointments and advising on certificates.
- Working within our Service Centre team you will also have the opportunity to provide support to other services where appropriate.
- **Who we are looking for**
**What can we offer you**
- Excellent training and development offers
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay

**Application and Interview information**
- Closing date: 06/09/2023
Interview date: 13th and 14th September 2023
- If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
- Safer Recruitment
- At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
- Equality, Diversity, and Inclusion

- As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.


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