Customer Experience Coordinator

3 days ago

London, United Kingdom ABI Interiors Full time

We are looking for an experienced **Customer Experience Coordinator** to join our office located at the Design Centre, Chelsea Harbour. As the first point of contact for our UK and Europe client base, you will work to ensure a consistent customer experience across all touchpoints.

**What You Will Be Doing**:

- Effectively resolving customer concerns with empathy, curiosity, and a positive, solution-focused attitude.
- Processing returns and refunds.
- Working closely with our external warehouses and internal stakeholders.
- Liaising with third-party logistics services.
- Inputting customer information to maintain effective data capture.
- Proactively and professionally collaborating with all customers, teams, and departments.
- Assisting other team members and stakeholders with all customer service-related inquiries.

**About You**:

- Strong customer service skills and a driven, focused attitude.
- Excellent project and time management skills.
- Computer literacy skills and ability to work across multiple platforms.
- Self-motivated with the ability to work autonomously and as part of a team.
- High level of written and verbal communication and interpersonal skills.
- Highly developed organisational skills.

**What We Can Offer You**:

- A positive team culture that fosters inclusivity and belonging.
- A family-owned company that puts our team first.
- A thoughtfully designed workspace at our Design Centre, Chelsea Harbour showroom and office.
- A generous ABI Interiors product discount.
- Opportunity for personal development and career growth.

**About ABI Interiors**:
ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, SW10 0XF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: abiinteriorscustomerexperiencecoordinator

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