Customer Support Officer X 3

6 months ago


Warrington, United Kingdom The Duke of Edinburgh Award Full time

This is a new role and a fantastic opportunity for someone who has experience of delivering excellent customer support policies, processes and culture and who enjoys working within a fast-paced environment.

As part of the DofE Customer Support Team, you will work closely with colleagues throughout the charity to develop a new approach to customer support across the UK. You will establish and maintain strong working relationships with all teams across the DofE to ensure the delivery of a high quality DofE customer support across our external audiences.

We are looking to recruit a dynamic, proactive and effective team player who loves supporting customers to join DofE. The post holder will report to the Senior Customer Support Manager and will be responsible for the day-to-day contact with DofE’s audience.

**About you**:
Using DofE sources of information be able to answer questions accurately and in a timely manner following established Customer Support Team processes to solve issues.

Identifying complex, difficult and specialist queries, and escalating these in line with the Customer Support Team processes.

**What will you get in return?**

From day one we offer excellent staff benefits including a competitive salary, generous pension, 25 days holiday plus bank holidays and 3 days paid director days over the Christmas shutdown, volunteering leave, Healthcare cash plan, employee assistance programme, extensive online training programme, plus many more.

**How to apply**:
If you would like to learn more about this opportunity a full Job description can be found on our careers page.

**First Interviews will be: 7th & 10th June - to be held virtually via Teams.**

**Second Interview will be**:19th & 21st June - Face to face in our office were this position will be based.**

**_ The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo the following checks: an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check_**

The DofE charity works with organisations across the UK to help young people gain essential skills, experience, confidence and resilience to successfully navigate adult life.

The Duke of Edinburgh's Award, Gulliver House, Madeira Walk, Windsor, Berkshire, SL4 1EU

**T**:01753 727400**

**E**:



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