Resources Operations Controller

4 weeks ago


Preston, United Kingdom Avanti West Coast Full time

We are recruiting for a Resource Operations Controller

As a Resource Operations Controller your responsibilities will include:

- Resource frontline staff (Train Managers, Drivers, Stations and Caterers) on a daily basis to ensure a robust running of the train service.
- Produce effective and efficient rosters, to timescale, so that staffing levels meet business needs and are in accordance with all applicable safety standards, legislation and company standards, policies and procedures. Ensure that frontline timesheets are submitted accurately and on time.
- Ensure that communication with our frontline staff and depot teams is in a clear, professional and polite manner.
- Maintain a strong close working relationship with the Control in real time and liaise effectively with the planning team to facilitate efficient diagramming.
- Develop and adopt suitable measures to continuously improve performance and reduce costs and support the other areas of the business in initiatives to do likewise.
- Support the work of the Resources team in building relationships with Regional teams and actively support initiatives improving the Customer Experience.
- Ensure that all relevant information regarding the resourcing of Avanti West Coast services is consistently recorded in the daily log in accordance with company policies.
- Ensure that incidents are responded to in an appropriate manner.
- Work as required within the Resource environment to meet the business requirements.

For more information, please see the attached JD.

** **If successful, you will be placed in a Talent Bank, and offered a role as and when they arise**

At Avanti West Coast, we value the differences that make each of us unique Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves,



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