Multi-lingual Customer/technical Support Specialist

5 months ago

London, United Kingdom HireHop Software Ltd Full time

Are you a friendly, personable and intelligent person? We want to hear from you We are looking for a talented multi-lingual software support representative to join our very fast growing team.

To sum up, your day-to-day challenges would be:

- Being able to gather relevant information to understand how customers and their businesses use our software.
- Understand, advise and troubleshoot our customers issues. We have hundreds of users all over the world, in many different sectors, with that number growing rapidly, however every single one is unique in their own way.
- Understand the user's challenges and issues they can occasionally face using HireHop. Patience, helpfulness and a friendly voice are key to this position.
- Proactively identifying ways of improving the products and services we deliver, including working with customers to see what they want and need.
- Actively communicating with customers and internal teams to ensure all the aims of the customer relationship are met.
- Troubleshooting customer issues, ensuring they receive the most beneficial help possible from HireHop.
- Calling potential customers to follow up and arrange demonstrations.
- Demonstrate HireHop to new potential customers.
- Organising and providing training to customers and their teams.
- Occasional travel to see clients or to exhibit at trade shows and very occasional need to work on a weekend with time off in lieu.

**Requirements**:

- Fluent in one or more modern European languages - German, French, Italian, Dutch
- Excellent communication skills, both spoken and written
- Have a fair understanding of web technologies
- Take a logical and organised approach to problem-solving, asking appropriate questions to facilitate the collection of information required
- Organised, able to meet deadlines, work under pressure, and deliver on many things at once
- Articulate and possess excellent communication skills, with a charming and approachable personality
- Team-player who is able to work unsupervised
- Understand how to use cloud-based platforms
- Fluent in English
- **Must have the right to live and work in the UK**:

- Salary: £25k-30k depending on experience and languages, which will get higher with experience.

**Nice to have but not necessary**:

- Basic understanding of HTML, CSS and Javascript
- Experience training and meeting customers via video call or face to face
- Basic knowledge of invoicing procedures
- Exposure to accounting software such as Xero and Quickbooks
- Experience in the rental industry

**Why you’ll love HireHop**

HireHop is a new and very fast growing company. Our highly creative business is a fun and inspiring place to work. You have an opportunity not only to improve your skills, but to also work with our clients, who have the most interesting and diverse businesses, from tool and plant, event, to film and broadcast rentals.

As HireHop is growing so fast, you'll also get the opportunity to take on new roles and move into more senior positions quickly.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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