Hospital Support Officer- Age Uk West Cumbria
2 months ago
**Job description**
Job Title: A&E Support Officer
Employer: Age UK West Cumbria
Usual place of work: West Cumberland Hospital
Contract length: 1 year fixed term, with a possibility of extension
Rate of pay: £20,168 pro rata
Holiday entitlement: 33 days per annum inc. bank holidays + 1 birthday leave day per annum.
**About The Organization and the Role**
Age UK West Cumbria is a charity serving the older people of Allerdale and Copeland within west Cumbria.
The A&E support worker’s role is primarily to provide a friendly support service for older and more vulnerable people visiting Accident and Emergency services at West Cumberland Hospital. Through support both at the hospital and at home with the patient, the service aims to reduce preventable admissions to hospital once diagnosis and treatment has been administered within A&E. The role will also focus on regular visitors to A&E, working with them to maintain greater independence as they recover and reduce the need for frequent hospital visits.
As well as advice and guidance, you will liaise with both hospital and Age UK staff to deliver non-CQC level support functions in the home, as well as supporting with travel to and from West Cumberland Hospital.
Typical roles working within people's homes include cleaning, food preparation and general preparation of the home environment so that the person is setting off on the right foot in maintaining independence at home. We do not expect support workers to deliver hands on personal care.
Potentially working in tandem with multiagency partners such as statutory and private care providers, each client will have a window of in person support, followed by regular remote follow up.
Key tasks
- Initial consultation with patients to plan for next steps.
- Delivering hands off support to help patients return home rather than be admitted after visiting A&E.
- Supporting clients with practical daily living tasks in their own home, encouraging them towards independence sometimes by acquiring new skills and ways of doing tasks. This could include meal preparation, cleaning and laundry & general making safe of the home environment.
- Conducting evaluation on the clients akin to a trusted assessor role, and escalating any required preventative action or forward planning to statutory care agencies.
- Dealing effectively and efficiently with clients and their supporters being mindful of diversity and individual needs.
- Providing timely administrative, financial and client related paperwork as appropriate.
- Prepared to have a flexible approach to work patterns and service delivery to ensure a client responsive service. This flexibility can work both ways however, with the potential to create a good work/ life balance around existing schedules.
The person
- The role will be based across Allerdale and Copeland. Work will often be working in tandem with the Age UK Hospital discharge team, drivers, and also the A&E team at West Cumberland Hospital.
**Salary**: £20,168.00 per year
**Benefits**:
- Casual dress
- Company car
- Company pension
- Employee discount
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: hospitalAUK
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