Investigation Triage and Support Caseworker

3 weeks ago


Nottingham, United Kingdom Office of the Public Guardian Full time

**Details**:
**Reference number**:

- 288600**Salary**:

- £21,775**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at Nottingham OPG Nottingham, NG2 1AR, OPG Victoria Square House, B2 4AJAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Position**:Investigation Triage and Support Caseworker**

**Company**:Office of Public Guardian (OPG), Supervision and Investigation Services (SIS)**

**Location**:Victoria Square House, Birmingham or Embankment House, Nottingham**

**Grade / Salary**:Administrative Officer (£21,775)**

**Contract Type **Permanent**

**Overview**

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection (CoP).

One of OPG’s key priorities is to protect adults who are vulnerable because they do not have capacity to make their own decisions.

The role of an Investigation Triage and Support Caseworker is to ensure that concerns raised about the way in which deputies and attorneys are exercising their powers are correctly identified, categorised, and then prioritised and resolved promptly and effectively in conjunction with colleagues, partners and other agencies as appropriate.

OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme - “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.

**Duties and Responsibilities**

Dependent upon the team you are allocated to:
You will ensure the right information is sought, shared or provided at the right time, from the right place and in the most appropriate format, to best safeguard people who may be vulnerable to abuse building on existing data sharing protocols, administrative processes and internal communication frameworks.

You will undertake administrative tasks associated with safeguarding data capture, in support of statistical reporting and retention of information and to be open to and contribute to continuous improvement activity aimed at further enhancing the way we safeguard adults at risk.

You will undertake the most appropriate and timely action to safeguard an adult at risk; this will involve making telephone calls to external parties and participating in case reviews and discussions.

You will provide administrative support to the investigations team, inputting financial data, undertaking land registry searches and liaising with internal and external stakeholders.

**Primary Duties include**
- Risk assess all concerns in accordance with the OPG SVA Policy, and instructions from senior staff, contributing to team and unit achievement of published and internal Impact Indicators to Risk Assess 95% of concerns raised within 2 working days and signpost or close off within a maximum of 5 working days.
- Consider and refer for a full investigation if we have sufficient information to suggest the attorney or deputy is not acting in accordance to the Mental Capacity Act 2005.
- Identify, categorise, record and correctly prioritise concerns that require safeguarding activity, and conduct appropriate and relevant enquires to determine if the OPG have grounds to investigate.
- Where OPG jurisdiction to investigate does not exist, ‘signpost’ safeguarding concerns to appropriate external bodies such as social services accurately logging the same, working to the IIP and internal standards.
- Notify relevant Local Authorities via a Safeguarding Adults at Risk referral to instruct/inform; providing accurate information within information sharing protocols to enable them to action in relation to concerns received regarding vulnerable adults.
- Continually develop and maintain own knowledge of Safeguarding policies and procedures.
- Continually update the safeguarding case action records/administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions.
- Provide administrative support for staff in



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