Customer Satisfaction Advisor

7 months ago


West Midlands, United Kingdom Lanes Group Plc Full time

We are looking for a team member to join our Customer Umbrella as a Customer Satisfaction Advisor.

**Choose a career with the UK’s biggest independent drainage specialist**

**The Job**:
Working within the Customer Umbrella you will be working with our Customer Satisfaction team who are responsible and the first point of call for any customers/ clients to contact when they have a query. The Customer Satisfaction team provide service to all our customers across our depot networks so we are looking for someone who is resilient, a problem solver with a positive attitude.

**Key Responsibilities;**
- Dealing with complaints across all the depot network
- Logging calls and complaints on our internal system
- Investigating the complaints in order to make the correct response/decision.
- Building and maintaining relationships with our Regional and Depot Managers.

**About you**:
The department are looking for a trustworthy team member who is friendly and approachable.

You must have Microsoft skills who can input information whilst listening to the call requirements.

37.5 Hours of Work Monday to Friday

**Benefits**:

- 24 days holiday + bank holidays
- Life Assurance;
- Health cash plan;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
**About Lanes**:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

**Strictly no agencies please.**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.



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