Customer Satisfaction Advisor
5 months ago
We are looking for a team member to join our Customer Umbrella as a Customer Satisfaction Advisor.
**Choose a career with the UK’s biggest independent drainage specialist**
**The Job**:
Working within the Customer Umbrella you will be working with our Customer Satisfaction team who are responsible and the first point of call for any customers/ clients to contact when they have a query. The Customer Satisfaction team provide service to all our customers across our depot networks so we are looking for someone who is resilient, a problem solver with a positive attitude.
**Key Responsibilities;**
- Dealing with complaints across all the depot network
- Logging calls and complaints on our internal system
- Investigating the complaints in order to make the correct response/decision.
- Building and maintaining relationships with our Regional and Depot Managers.
**About you**:
The department are looking for a trustworthy team member who is friendly and approachable.
You must have Microsoft skills who can input information whilst listening to the call requirements.
37.5 Hours of Work Monday to Friday
**Benefits**:
- 24 days holiday + bank holidays
- Life Assurance;
- Health cash plan;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
**About Lanes**:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.
**Strictly no agencies please.**
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
-
Customer Service Advisor
1 month ago
West Midlands, United Kingdom RecRight Ltd Full timeCustomer Service Advisor (UK & Europe) As this role is regularly dealing with European customers, fluency in French and Spanish is a MUST Type: Permanent, Full time Salary: £26,600 plus team performance bonus Location: Aston, Birmingham Working Pattern: Hybrid (3 office / 2 remote) Are you a customer service champion? Able to diffuse difficult situations...
-
Customer Experience Advisor
4 weeks ago
West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in West Bromwich, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...
-
Customer Experience Advisor
4 weeks ago
West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in West Bromwich, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...
-
Customer Service Advisor
4 months ago
West Midlands, United Kingdom Venn Group Full time**Customer Service Advisor** **Start Date: ASAP** **Rate: £12.02 per hour (PAYE)** **Location: West Midlands - **_hybrid working_** **Hours: 37 Hours per week - 9am - 5.30pm Monday to Thursday and 9am - 5pm on Fridays** An opportunity has arisen for two Customer Service Advisor’s to join the Adult Social Care Enquiry Team on a temporary...
-
Dutch Speaking Customer Service Advisor
4 weeks ago
West Midlands, United Kingdom Search Full timeDutch Speaking Customer advisor role (Remote)Working from home You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth...
-
Dutch Speaking Customer Service Advisor
2 weeks ago
West Midlands, United Kingdom Search Full timeDutch Speaking Customer advisor role (Remote)Working from home You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth...
-
Customer Service Advisor
1 month ago
West Malling, United Kingdom Insight Select Ltd Full timeCustomer Service Advisor12 months Fixed-Term Contract / £22,500 per annum / West Malling, HybridMy client, a UK wide leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing customer services team on a 12 months fixed-term contract.The successful candidate will either be looking to get a year’s office...
-
Customer Service Advisor
4 weeks ago
Derbyshire, Midlands, East Midlands, United Kingdom HAYS Full timeCustomer Service Advisor Job | Derby | Temp | Hybrid Your new company On behalf of our esteemed client, a leading organisation in Derby, we are seeking a dedicated and customer-focused Customer Service Representative. Our client is known for their exceptional service and commitment to customer satisfaction, providing a supportive and dynamic work...
-
Customer Service Advisor
4 weeks ago
West Bromwich, United Kingdom CV-Library Full timeBecome a Customer Service Advisor in a Leading Automotive Company. Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the...
-
Customer Service Advisor
5 months ago
West London, United Kingdom Pertemps Network Group Full time**Job Description**: **Responsibilities** 1.1 To provide a single point of contact for those contacting LBHF about housing services and repairs. 1.2 To ensures that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction. 1.4 To deliver a consistent, reliable, customer focused...
-
Customer Service Advisor
3 weeks ago
West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full timeBecome a Customer Service Advisor in a Leading Automotive Company.Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the role...
-
Customer Planning Advisor
4 months ago
West Midlands, United Kingdom SEVERN TRENT Full time**Hello, we’re Severn Trent Services a commercial arm of the Severn Trent Group. We provide water and waste services to companies nationwide, including the MoD and The Coal Authority.** Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care. We’re currently...
-
Dutch Language Customer Service Representative
2 weeks ago
West Midlands, United Kingdom Search Full timeDutch Speaking Customer Service Advisor RoleSearch is seeking a highly skilled and fluent Dutch speaking customer service advisor to join our team. As a customer service advisor, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring that our clients are satisfied with our...
-
Dutch Language Customer Service Representative
2 weeks ago
West Midlands, United Kingdom Search Full timeDutch Speaking Customer Service Advisor RoleSearch is seeking a highly skilled and fluent Dutch speaking customer service advisor to join our team. As a customer service advisor, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring that our clients are satisfied with our...
-
Customer Service Advisor
1 month ago
West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full timeBecome a Customer Service Advisor in a Leading Automotive Company.Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the role...
-
Housing Repairs Customer Service Advisor
4 months ago
West London, United Kingdom Pertemps Network Group Full time**Housing Repairs Customer Service Advisor**: - V851015381 Applicants **£21 Per Hour** - Full Time**Temporary** **West London, Greater London** **Public Sector And Council** **Job Description**: **This is a HOUSING REPAIRS customer service advisor position** **Responsibilities** 1.1 Looking for 6 repairs officers to provide a single point of contact...
-
Customer Service Advisor
4 months ago
West Malling, United Kingdom Commercial Services Group Full time**Customer Service Advisor** **from £24,000pa** **Hybrid/Kings Hill, Kent** We are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment. **In...
-
Tenant Engagement and Satisfaction Specialist
3 weeks ago
West Bromwich, Sandwell, United Kingdom Adullam Homes Full timeTenant Engagement and Satisfaction LeadWe are seeking a skilled Tenant Engagement and Satisfaction Lead to join our team at Adullam Homes Housing Association Ltd.The successful candidate will be responsible for maximising tenant satisfaction and engagement, ensuring that our residents receive the best possible service.Key Responsibilities:Develop and...
-
Tenant Engagement and Satisfaction Specialist
3 weeks ago
West Bromwich, Sandwell, United Kingdom Adullam Homes Full timeTenant Engagement and Satisfaction LeadWe are seeking a skilled Tenant Engagement and Satisfaction Lead to join our team at Adullam Homes Housing Association Ltd.The successful candidate will be responsible for maximising tenant satisfaction and engagement, ensuring that our residents receive the best possible service.Key Responsibilities:Develop and...
-
Customer Service Advisor
5 months ago
West Yorkshire, United Kingdom E3 Recruitment Full timeAre you a passionate and dedicated individual with a knack for delivering top-notch customer service? Look no further! I am currently working with a leading Facilities Management company searching for a Customer Service Advisor to join their dynamic team on a permanent basis. **Customer service advisor job requirements** - Knowledge of using databases, MS...