Senior Payroll Specialist

3 weeks ago

Cheadle, United Kingdom ADP Full time

ADP are recruiting for a Senior Payroll Specialist to join our team in Cheadle

**Location: Cheadle (Southgate Centre One, 319 Wilmslow Road, Cheadle SK8 3PW).**

**Hybrid working - 3 days in office & 2 days from home**

**Full time, permanent role**
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you have a strong background in processing client payrolls?
- Do you enjoy coaching and developing others?

**If so, this may be an opportunity for you Read on and decide for yourself.**

**JOB PURPOSE**:
To support the Service Team Manager in enhancing both the client experience and associate development within the team. This will be achieved through the below key objectives and tasks.

**KEY OBJECTIVES**:

- Support the development and engagement of associates through programme of coaching
- Improve client engagement within the team client base
- Focus on improving processes for the benefit of our clients and associates
- Join associates on client calls.
- Drive NPS.
- Support with contact reduction
- Provide service to a reduced portfolio of clients
- Subject matter expert for technical enquiries
- Coaching of associates; Product, Process, Payroll, Telephone Excellence
- Continuous Improvement
- Share and ensure adherence to best practice ensuring consistency across teams
- Ownership of the new starter onboarding
- Represent Service in BPI initiatives
- Payroll Commit/Bacs sign off

**SKILLS AND KNOWLEDGE**:

- Expert in products, (including Freedom), payroll and legislation knowledge
- Excellent coaching skills and developing others
- Strong customer service skills
- Good communicating and influencing skills
- Results orientated
- Process and quality orientated
- Microsoft Office, including Excel, Word and PowerPoint

**EDUCATION AND EXPERIENCE**:

- Minimum of 2 years' experience in producing UK payrolls (essential) and experience in coaching and developing junior associates (preferable)

**BENEFITS**:

- 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)
- Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Study support
- Employee Assistance Program
- Competitive salary and annual bonus
- Company social events

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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