Operations Performance Leader

4 weeks ago


Falkirk, United Kingdom Royal Mail Group Full time

**Job reference number **297642**

Operations Performance Leader (OPL) - Falkirk

Salary starting at £58,000, 18% bonus potential, 27.5 days annual leave and pension

Full time

Permanent

Royal Mail and Our Evolving Journey:
With a rich history and trusted reputation, Royal Mail is a prominent and respected brand in the UK. Our commitment to connecting people and businesses remains unwavering, and we are dedicated to delivering exceptional results for our customers.

As a thriving organisation, Royal Mail continuously adapts and enhances its operations. We cover every delivery point in the UK, with over 30 million daily customer touchpoints. With 165,000 employees, 80,000 PDAs, and 25,000 end IT users, we are on an exciting transformational journey. Our focus is on investing in security, processes, and people to drive growth, especially in parcel and packet volumes and online services.

At Royal Mail, we boast the largest "Feet on the Street" network, consisting of over 85,000 postmen and women. We are also proud to have the lowest reported carbon emissions per parcel among major UK delivery companies. Our commitment to sustainability is reflected in our investments in electric vehicles and drones.
The RMG Operations team is leading change throughout the organisation, defining and implementing new solutions, services, and ways of working. We seek talented individuals with experience working at scale and pace to join us in achieving our goals.

Role: Operations Performance Leader (OPL)
The Royal Mail Operations team is passionate about delivering exceptional service and outstanding experiences to our customers. We are seeking an Operations Performance Leader (OPL) who will play a critical role in driving performance improvement and cultivating a culture of accountability within our community of COMs (Customer Operations Managers). By joining Royal Mail, you will have the opportunity to make a significant impact by coaching, supporting, and developing COMs to enhance their leadership capabilities and drive continuous performance improvement. This role focuses on fostering collaboration, building networks, and empowering individuals to take ownership of their performance and compliance.

Job Purpose:
As an Operations Performance Leader, line managing a large team of managers you will provide performance coaching to a community of Customer Operations Managers (COMs) who are responsible for ensuring that all letters and parcels are delivered out of their own Delivery Offices. The OPL focuses on driving performance improvement and instilling a culture of accountability. You will collaborate closely with COMs, using performance data and feedback to identify areas for improvement and deliver targeted coaching interventions. Your role will involve utilising coaching toolkits, promoting continuous improvement, and supporting COMs in achieving unit performance goals. Additionally, you will foster collaborative networks, engage stakeholders, and champion learning and development opportunities to maximise performance across the community.

Key Responsibilities:

- Adopt a coaching approach to drive excellent customer service and maximise performance against key metrics and scorecard measures.
- Engage with Customer Operations Managers to provide coaching and support in areas requiring performance improvement.
- Deliver coaching interventions aligned with performance requirements, quality assurance, safety, fleet management, resource management, and change deployment.
- Utilise a scorecard dashboard to review and improve performance, making data-driven decisions.
- Enable operational excellence, continuous improvement, and consistency by empowering COMs to own and improve performance.
- Champion learning and development, enhancing the knowledge and capabilities of COMs to achieve unit performance goals.
- Foster a team culture of communication, celebrating achievements, and focusing on opportunities for improvement.
- Collaborate with the COM team to mobilise cover roles and Workplace Coaches, ensuring ongoing support and sustainability through networks.
- Foster collaborative networks and community clusters, facilitating knowledge sharing and best practices among COMs.
- Build strong relationships with trade unions, holding regular meetings to promote collaboration and address any concerns.
- Resolve conflicts and disagreements in accordance with dispute resolution procedures.

Qualifications and Experience Required:

- Expert operational knowledge of a logistics operation.
- Understanding of continuous improvement tools and techniques

**About Us**

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network g


  • Team Leader

    20 hours ago


    Falkirk, United Kingdom Kfc Full time

    Descripción At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary.  Bringing it to the role: Our Team Leaders are our most important shift runners. They bring their passion and energy and come from...


  • Falkirk, United Kingdom Escape Full time

    Outstanding, market leading benefits package*** Full Time / Permanent role for a weekend dayshift. Following a consistent period of success and growth, now is the ideal time to join our world renowned drinks client as a Team Leader in their bottling production team. This role will be pivotal in achieving targets, upholding health and safety and maintaining...


  • Falkirk, United Kingdom Escape Full time

    Outstanding, market leading benefits package***Full Time / Permanent role for a weekend dayshift.Following a consistent period of success and growth, now is the ideal time to join our world renowned drinks client as a Team Leader in their bottling production team. This role will be pivotal in achieving targets, upholding health and safety and maintaining...

  • Team Leader

    18 hours ago


    Falkirk, United Kingdom Rainbow Care Services Full time

    Rainbow Falkirk Branch have an exciting opportunity for a 3 day per week Team Leader! Whilst every effort has been made to outline the main duties and responsibilities of the post, it should be remembered that a document such as this does not permit every item to be specified in detail. Broad headings therefore may have been used; in which case all usual...


  • Falkirk, United Kingdom Kinetic PLC Full time

    Kinetic Recruitment are currently resourcing for a number of Production Operators to work on a 2 shift or nightshift pattern at our clients site in Grangemouth. With over 70 production plants worldwide, they are a leader within their field of manufacturing. As a Production Operator your key responsibilities will be; Conduct all set-up and quality...

  • Team Leader

    20 hours ago


    Falkirk, United Kingdom Rainbow Care Services Ltd Full time

    Rainbow Falkirk Branch have an exciting opportunity for a 3 day per week Team Leader! Whilst every effort has been made to outline the main duties and responsibilities of the post, it should be remembered that a document such as this does not permit every item to be specified in detail. Broad headings therefore may have been used; in which case all usual...


  • Falkirk, United Kingdom Stafffinders Full time

    Join a family-owned watchmaking business based in West Lothian, as they are currently seeking a dedicated and skilled Leather Sewing Operative to join their welcoming team. Regular performance evaluations and salary assessments * 25 days of annual leave, in addition to bank holidays, with the bonus of your birthday off * Monday - Friday, 9am - 5pm working...

  • Warehouse Operative

    1 month ago


    Falkirk, United Kingdom Nine Twenty Full time

    Our client, who are a leader in pharmaceutical solutions, are looking to hire experienced Warehouse Operators to join their facility based in Falkirk. Working hours are Monday to Friday 9am - 5pm. Maintain a high level of Stock control. Maintain an excellent level of housekeeping and organisation within the Warehouse areas using lean and 5S principles and...

  • Lead Engineer

    1 hour ago


    Bo'ness, Falkirk, United Kingdom Bakkavor Full time

    Engineering Team Leader Bakkavor Bo'ness 4 on 4 off shift pattern Benefits Package: 24 Days Annual Leave p/a Pension Life Insurance Flexible benefits package Excellent career progression prospects across the Bakkavor group To know that as a valued Engineering Team Leader we'll support your ambition, reward your resilience and encourage you to...

  • Yard Operative

    1 month ago


    Falkirk, United Kingdom GS3 Recruitment Limited Full time

    Yard Operative role - Full time permanent position Our client are a highly reputable and busy plant hire company based in Falkirk, providing a wide range of equipment and machinery to clients across various industries. With our commitment to quality and excellent customer service, we have established ourselves as a leading provider in the region. We are...

  • Lead Engineer

    1 day ago


    Bo'ness, Falkirk, United Kingdom Bakkavor Full time

    Engineering Team Leader Bakkavor Bo'ness 4 on 4 off shift pattern Benefits Package: 24 Days Annual Leave p/a Pension Life Insurance Flexible benefits package Excellent career progression prospects across the Bakkavor group To know that as a valued Engineering Team Leader we'll support your ambition, reward your resilience and encourage you to...

  • CNC Machine Operator

    45 minutes ago


    Falkirk, United Kingdom AIM Engineering & Fabrication Group Ltd Full time

    Overview: **Here at AIM Group we are seeking a skilled professional to operate our CNC Machinery, ensuring precision and efficiency in our manufacturing process. If you're experienced in CNC Operations in a dynamic environment then see details below on how to apply.** **Duties**: - Operate CNC machines and tools safely in accordance with manufacturer’s...


  • Falkirk, United Kingdom Brightwork Limited Full time

    Apply today to work as a Weekend Production Operative for our client's fast-paced food production site which produces salad products and mixed food products for well-known high street stores. Brightwork is recruiting Weekend Production Operatives to work in Bo'ness. The rate of pay is £11.44 per hour This role offers part-time shifts, The...

  • Warehouse Operator

    1 month ago


    Falkirk, United Kingdom Nine Twenty Full time

    Our client, who are a leader in pharmaceutical solutions, are looking to hire experienced Warehouse Operators to join their facility based in Falkirk. Working hours are Monday to Friday 9am – 5pm. Please note these are salaried roles for an initial period of 6 or 12 Months. The role Implement and maintain receipt, storage and material handling Maintain...

  • Warehouse Operator

    1 month ago


    Falkirk, United Kingdom Nine Twenty Full time

    Location Area: Scotland, Stirling & Falkirk - Discipline: Warehouse - Job type: Permanent - Benefits: £Excellent + Benefits - Published: 20-03-2024 - Expiry date: 03-04-2024 - Reference: 9729 Our client, who are a leader in pharmaceutical solutions, are looking to hire experienced Warehouse Operators to join their facility based in Falkirk. Working hours...

  • Loft Surveyors

    42 minutes ago


    Falkirk, United Kingdom TribePost Full time

    **Loft Surveyors - Benefits**: - Generous bonus scheme - Flexible working patterns - Strong training programme in place - On-going training and opportunities for management - Work in your local area - Free gym membership Zeneco Group Ltd, a leader in the renewables industry in the UK. With over 30 years of experience in the energy sector, we’ve been at...

  • H&s Assistant/admin

    1 month ago


    Falkirk, United Kingdom Hays Specialist Recruitment Limited Full time

    H&S Assistant/Admin - Based in Denny for leading consultancy Hays are the industry leader in finding and placing Health & Safety professionals within Property & Surveying, where we have recruited in this sector for over 50 years. Our Client is looking to recruit a H&S Assistant/Administrator to support their leading H&S consultancy based in Denny. This will...

  • Rentokil Pest Control

    39 minutes ago


    Falkirk, United Kingdom Rentokil Initial Full time

    Key Information This Science Graduate role comes with a basic salary of £25,705, per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and RI Rewards). As a global leader in pest control Rentokil provides expert, reliable and professional advice to customers spanning both commercial and residential. Colleagues who have been...


  • Falkirk, United Kingdom Transdec Moving Business Full time

    **TRANSDEC MOVING BUSINESS, **part of **THE WORKHORSE GROUP** are looking for enthusiastic and hardworking individuals to join our Scotland based team. We are a leading National Commercial Removal & Storage company with depots in Essex, Suffolk and Scotland. We are a socialvalueand environmentally focused family business. You will be part of a team based in...


  • Bo'ness, Falkirk, United Kingdom Brightwork Limited Full time

    Apply today to work as a Production Operative for our client's fast-paced food production site which produces salad products and mixed food products for well-known high street stores. Brightwork is recruiting Production Operatives to work in Bo'ness. The rate of pay is £11.44 per hour, overtime is also available at this site paid at £16.73...