Service Delivery Specialist

2 weeks ago

London, United Kingdom Telstra Full time

Employment Type

Permanent

Closing Date

30 Aug 2023 11:59pm

Job Title

Service Delivery Specialist

Job Summary

As a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective delivery of services to our customers.

Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services.

Acting as the key interface and point of contact between Telstra and customers, you contribute to the establishment of efficient and effective operational processes and systems that accomplish goals and enhance customer satisfaction.

**Job Description**:
- Actively monitor the individuals responsible for the implementation and development of customer orders or projects on time and to agreed quality standards- Participate in continuous improvement initiatives by supporting the identification of business opportunities for Telstra and engaging sales teams to enact on customer services and solutions that drive positive financial outcomes for accounts- Obtain input and gather data from orders or projects to identify root causes of issues and escalate these to the relevant service delivery managers for systemic fixes- Take ownership of contractual reporting to ensure Telstra is performing to the levels specified in customer contracts and delivering on pre-defined objectives- Leverage sound interpersonal skills to navigate a wide set of stakeholders internally clearly outlining their roles and responsibilities and providing them with effective plans to set up the right processes and optimise customer value-
- Effectively work through change in an open and constructive manner, strengthening your ability to deal with ambiguity and collaborating with customers to ensure effective change management processes are in place- Act as a Telstra advocate to customers and a customer advocate to Telstra by representing Telstra in a positive and professional way, acting as the voice for the customer and navigating issues to ensure the right outcomes for the customer are in place- Use sound time management skills to prioritise and manage a high work load (e.g. diverse, large to-do lists), demonstrating the ability to prioritise impact at a customer and at an individual level while ensuring attention to detail and quality- Use clear and succinct communication to represent customer service and Telstra values, and support your team to have clarity and understanding of priorities to deliver on strategic objectives- Build strong peer relationships to encourage teamwork and better achieve customer outcomes; helping your peers to provide and receive feedback with one another, enhancing yours and their professional growth

Key Skills & Technical Expertise:
- 5+ years experience in an order management/project coordinator role within the Telecoms industry, knowledge of delivering IP, Internet and P2P services.- Analytical Thinking : As a service delivery specialist, you may be faced with obstacles that require you to think outside of the box and champion those thoughts into ideas to help deliver a great experience our customers won’t forget- Creativity : Get creative Is there an easier way to get something done? Put on your thinking caps- Communication : You’ll be our customer champion within the delivery organisation, this will involve close contact with your customers as well as with internal and external stakeholders and suppliers, you should be confident and professional communicator- Organisational and time management : You’ll need to be extremely organised and understand how to manage your workload based on priority, every day is different here- Stakeholder Management : Have the ability to professionally manage internal and external stakeholders, ensuring they are delivering within our agreed SLAs.

  • Service Delivery Specialist

    2 days ago

    London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Technical Service Specialist

    16 hours ago

    North West London, United Kingdom Randstad Delivery Full time

    Job title: Technical Service Specialist Location: Northwest London locations Contract length: 12 months Pay rate: £15.00 per hour About the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer...

  • Technical Service Specialist

    Found in: Whatjobs ES C2 - 1 day ago

    North West London, United Kingdom Randstad Delivery Full time

    Job title: Technical Service Specialist Location: Northwest London locationsContract length: 12 monthsPay rate: £15.00 per hourAbout the organisation My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation,...

  • Service Management Specialist

    2 days ago

    London, United Kingdom Rail Delivery Group Full time

    About RDG Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers. RDG exists to unify, challenge and...

  • HR Service Delivery Specialist

    2 weeks ago

    London, United Kingdom in Newbury Full time

    Owing to growth a leading global financial services company are looking for an experienced Mandarin-speaking HR Service Delivery Specialist joining their team to support the APAC, European & US markets. Delivery of HR operations including whole employee lifecycle *Manage and design continuous HR improvement campaigns *Being a strong team player by...

  • Client Service Delivery Specialist

    2 days ago

    London, United Kingdom Aon Full time

    **Job Description**: **Client Service Delivery Specialist - Global Broking Centre** - Do you want to be part of a new and exciting team?_ - Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients?_ - Then this is the role for you!_ - We have a range of roles across our Client Service Delivery team...

  • IT Service Delivery Specialist

    6 days ago

    London, United Kingdom Edelman Full time

    Please note that this is a full time office role split across 2 London office locations. **The Company** Edelman is a leading global communications marketing firm helping business and organisations evolve, promote and protect their brands and reputations operating in 65 offices around the world. The London office has 500+ employees providing first-class...

  • Customer Delivery Specialist

    2 days ago

    London, United Kingdom Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Delivery Specialist

    2 days ago

    London, United Kingdom Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • HRis Specialist

    2 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    HRIS Specialist 9 month contract £450 daily rate London hybrid HRIS Specialist 9 month contract £450 daily rate London hybrid Job brief You will be joining multinational oil and gas industry as a lead HRIS solutions specialist for EMEA/APAC to support the P&C strategy whilst also supporting payroll and HRIS systems. You will be responsible for managing the...

  • Propositions Delivery Specialist

    7 days ago

    London, United Kingdom Vodafone Full time

    **Propositions Delivery Specialist**: **Location**: London, Speechmark (Blended home working) **Salary**: Competitive + Vodafone Benefits **Hours**: Full time (37.5 hours per week - Mon to Fri) The New Business Development team is focused on drive long term scale profitable growth and engagement and build a customer orientated propositions portfolio. The...

  • Director - Service Delivery

    2 days ago

    London, United Kingdom DS Smith Full time

    About the role Here at DS Smith we are looking for a highly experienced Service Delivery Director to join our team. Reporting directly to the Operations IT Director, the Service Delivery Director is responsible for all IT Operations Service Delivery across DS Smith, and will as such cover more than 30 countries, and lead the in-house Service-delivery team...

  • Head Specialist Delivery, Uk

    6 days ago

    London, United Kingdom eFinancialCareers Full time

    **Job Summary** The Specialist Delivery team (SD) is a team of experts managing HR operations, whose duties include: - Being accountable for all HR operations whether managed within the Region or outsourced with internal or external vendors. SD team needs to ensure accuracy & timeliness of all HR operations to ensure a positive impact to staff who are our...

  • Delivery Manager

    12 hours ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Delivery Manager - 600 Per Day Outside IR35 - Remote - 3 - 6 Month Contract **Your new company**A Ministerial Department is looking for an experienced delivery manager to join their organisation! **Your new role** In this role you will make sure teams have the optimal environment to carry out the project's vision and provide its services. Additionally, you...

  • Client Service Delivery Specialist- 12 Month Fixed

    2 days ago

    London, United Kingdom Aon Full time

    Client Service Delivery Specialist - Global Broking Centre Do you want to be part of a new and exciting team? Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients? Then this is the role for you! We have a range of roles across our Client Service Delivery team working in different product lines...

  • HR Service Delivery Specialist

    2 weeks ago

    London, United Kingdom in Newbury Full time

    Owing to growth a leading global financial services company are looking for an experienced Mandarin-speaking HR Service Delivery Specialist joining their team to support the APAC, European & US markets. Duties include: *Delivery of HR operations including whole employee lifecycle *Managing People Engaging campaigns both face to face and virtually *Manage...

  • Itrent Payroll Specialist

    12 hours ago

    London, United Kingdom Service Care Full time

    **iTrent Payroll Specialist** Location: Central London Contract: Temporary (3 months ongoing) Rate: £23-25ph umbrella - 35hr week Start Date: ASAP *** Service Care Finance are currently recruiting on behalf of a Public Sector Organisation in Central London for an iTrent Payroll Specialist on a temporary basis. The postholder will act as the consultant...

  • Data Delivery Specialist

    2 weeks ago

    London, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    Job Description We are looking for a Data Delivery Specialist to work directly with cross-functional teams, supporting the delivery of data at one of the world’s top consumer electronics brands. You will join on a 12 month contract and will be responsible for drawing conclusions from data to meet the strategic business KPI’s and goals for 2024. This...

  • HR Service Delivery Specialist

    Found in: Whatjobs ES C2 - 6 days ago

    City of London, United Kingdom Randstad Perm Professionals Full time

    Owing to growth a leading global financial services company are looking for an experienced Mandarin-speaking HR Service Delivery Specialist joining their team to support the APAC, European & US markets.Duties include:*Delivery of HR operations including whole employee lifecycle*Managing People Engaging campaigns both face to face and virtually*Manage and...

  • Agile Delivery Manager

    2 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Agile Delivery Manager - 12 month contract - Inside IR35 - SC Clearance - London - Hybrid **Your new company**A significant change is currently being implemented by a large department of the UK government. They are working on a fascinating lift-and-shift project that involves moving from a third-party service to in house. As a result, they are seeking a...