Duty Officer

2 months ago


Lincoln, United Kingdom Lincolnshire YMCA Full time

Posted on 23rd January 2023

**Job Title**:Duty Officer**:
**Salary**:Grade B2; £22,021**:
**Hours**:Full time 37.5 hrs/week covering weekends, evening, bank holidays on a flexible basis. To meet the demands of the service.**:
**Location**:YMCA Hostel, St Rumbolds Street**:
**Job Purpose**:This is a diverse role supporting vulnerable people with multiple complex needs and challenges. As a Duty Officer you will provide immediate day to day support to residents, you will contribute to and implement support plans, working with other relevant multi-agency support workers.**:
**Role & Responsibilities**:

- **Act as the first point of contact for residents queries, service requests and support needs.**:

- **Enable or assist the people you support to effectively manage their living environment and develop their daily living skills.**:

- **Ensure all work undertaken is based on the assessment of the risk to the people you are providing support to, colleagues and yourself.**:

- **Ensure that the principles of confidentiality are integrated into all aspects of support delivery.**:

- **Undertake any other task identified as being necessary to fulfil the requirements of an individual support or care plan.**:
**Person Specification**:

- **Knowledge and appreciation of the issues faced by this client group and their complex needs.**:

- **Experience of working as part of a team.**:

- **Experience of conflict resolution.**:

- **Knowledge of Safeguarding and GDPR.**:

- **Proven experience within a customer service environment working for a Housing Association or other public service organisation, in a capacity which involved face-to-face interaction with customers.**:
**For the the full job description and person specification please see **here**.**:
**_YMCA Lincolnshire is committed to creating a diverse environment. Our customers come from all walks of life and so do we. We recruit great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. If you share our values and our enthusiasm, you will find a home at YMCA Lincolnshire. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age._**:



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