Product Support Advisor

4 weeks ago

Southampton, United Kingdom Garmin (Europe) Ltd Full time

_**Please note this role requires employees to speak both Romanian and English.**_

Do you love technology and learning about new consumer products?

Are you interested in gaming, gadgets, electronic devices?

Or in Satellite Navigation devices? Or outdoor pursuits and sports?

**PERMANENT ROLE -**_We will provide you with outstanding training so that you become one of our Product experts and help us to build a strong support network for our customer base._

**Hybrid Working from Home - Can work up to 2 days a week from home (after probation)**

**SOUTHAMPTON**

**£26,000 p.a Increasing to £27,000 after successful completion of probation. plus excellent benefits (All Listed Below)**

**Working hours are Monday to Friday, 07:30 - 16:30. (08:30 -17:30 for the first 6-8 weeks for training purposes)**

If you enjoy helping people and have the drive and enthusiasm to work with our customers and help to resolve their queries, we can offer you a great career. This role is often an entry point to a long term career in Garmin.

You will start as a Product Support Advisor and have the opportunity to develop and progress your career with us.

**Please note this role requires employees to speak both Romanian and English.**

**About The Job**
- This role exists within a busy call centre environment providing technical advice.
- You will provide excellent quality advice in order to meet daily personal and team performance targets.

**About You**
- You will have strong communication skills and be comfortable talking with customers
- You will have a strong interest in gadgets and technology, so you may be a gaming enthusiast or interested in any electronics e.g. mobile phones
- Previous experience in a customer focused job will be an advantage but not essential
- Good data recording and administration skills will also be required
- You must be comfortable with multitasking in your work
- You should have a good standard of written and spoken Romanian and English

**Why Work for Garmin**

We offer an amazing range of benefits (some only after passing your 6 months probation with us):

- **Hybrid Working from Home - Can work up to 2 days a week from home (after probation)**:

- **Good salary**:

- **21 days holiday rising to 28 days with service, plus all Bank Holidays**:

- **Celebration day for your birthday and another celebration day for your employment anniversary**:

- **Smart Casual dress**:

- **Hours 40 per week 7.30am to 4.30pm**:

- **Opportunities for Training and Career Progression**:

- **Private Medical Scheme, Social Events, Subsidised Staff Restaurant, Free Car Parking, Pension Scheme, Life Assurance Plan, Critical Illness Cover and Employee Support Program**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Southampton, SO40 9LR

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