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Product Support Advisor

1 month ago

Southampton, United Kingdom Garmin (Europe) Ltd Full time

**Do you love technology and learning about new consumer products?**

**Product Support Roles - Apprenticeship**

**SOUTHAMPTON**

**£12,000 p.a. plus excellent benefits**

Are you interested in gaming, gadgets, electronic devices?

Or in Satellite Navigation devices? Or outdoor pursuits and sports?

If you enjoy helping people and have the drive and enthusiasm to work with our customers and help to resolve their queries, we can offer you a great career. **This role is often an entry point to a long term career in Garmin.**

**About The Apprenticeship**:
You will start as a Product Support Advisor Apprentice and have the opportunity to develop and progress your career with us. **There are progression routes into other areas, including Sales, Marketing, Order Management, IT and more.**

The qualification will be the **Level 3 Customer Service Specialist certificate**. This course is for 18 months. Once completed, this role may become permanent.

The training will be a combination of work-based at the Garmin Europe office as well as Brockenhurst College, situated in Brockenhurst

The training will be one day a week in college, and 4 days in the office

**About You**
- You will have strong communication skills and be comfortable talking with customers
- You will have a strong interest in gadgets and technology, so you may be a gaming enthusiast or interested in any electronics e.g. mobile phones
- Previous experience in a customer focused job will be an advantage but not essential
- Good data recording and administration skills will also be required
- You must be comfortable with multitasking in your work
- You should have a good standard of written and spoken English

**Why Work for Garmin**

We offer an amazing range of benefits (some only after passing your 6 months probation with us):

- **Hybrid Working from Home - Can work up to 2 days a week from home (after probation)**:

- **Good salary**:

- **21 days holiday rising to 28 days with service, plus all Bank Holidays**:

- **Celebration day for your birthday and another celebration day for your employment anniversary**:

- **Smart/Casual dress**:

- **Hours 40 per week 8.30am to 5.30pm**:

- **Opportunities for Training and Career Progression**:

- **Private Medical Scheme, Social Events, Subsidised Staff Restaurant, Free Car Parking, Pension Scheme, Life Assurance Plan, Critical Illness Cover and Employee Support Program**

**Job Types**: Full-time, Permanent

**Salary**: £12,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Southampton, SO40 9LR: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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