Service Delivery Assistant

1 month ago

Pontypool, United Kingdom Victim Support Full time

We have an exciting opportunity for a Service Delivery Assistant to join the Gwent team in Pontypool Police Station, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Torfaen

**Office location**
- Connect Gwent, Pontypool Police Station

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- 9-5 Monday to Friday Occasional need for weekend and evening working.

**Basic Salary**
- £19,305 per annum

**Contract type**
- Fixed Term

**DBS required?**
- Yes

**End date (if fixed term)**
- 31/03/2024

**Police vetting required?**
- Yes

**Closing Date**
- 21/03/2023

**Ref No**
- 4786

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Service delivery Assistant you will be:

- Providing a high quality administrative support to the team, including administrating & supporting the referral process
- Updating & maintaining manual & computerised databases and case management systems in accordance with the service’s internal policies/procedures and organisational standards
- Managing incoming and outgoing mail, telephone and general queries into the service
- Collating & supplying information and correspondence to internal and external contacts
- Liaising with referring agencies to improve referral information and the general referral process
- Providing general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices and raising purchase orders and administering meetings.

You will need:

- Experience of working in an administrative role and undertaking a variety of administrative duties.
- Experience of working and adhering to policies, processes and procedures.
- Excellent IT skills and conversant with all packages in the standard Microsoft Office Suite and case management systems/databases
- Ability to work on own initiative and with mínimal supervision to achieve deadlines.
- Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
- Excellent record keeping skills with a focus on quality and accuracy

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.

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