Customer Support Advisor

3 days ago


Stroud, United Kingdom Juice Recruitment Ltd Full time

Juice is delighted to be supporting a leading organisation based in central Stroud, in their search for a Customer Service Advisor to join their B2B team.
**Main duties include**:

- Provide exceptional customer service delivering first contact resolution to Business customers via inbound and outbound phone contact, electronic platforms and face-to-face interactions.
- Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership.
- To engage with non-customer facing teams to ensure customer requests are completed in a timely manner.
- To ensure business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers.
- Effective customer resolution ensuring information is compliant against industry standards.
- Take ownership of customer complaints, prioritise and complete to the customer’s satisfaction and within agreed time scales.

**Skills required**:

- Excellent written & verbal communication skills across multiple channels.
- Excellent time management with ability to prioritise workloads.
- Flexible and adaptable to changes in working patterns and duties.
- Good level of numeracy.

**Working hours**: Monday - Thursday 8.30-17.00, Friday 8.30-16.00
If you would like more information on this fantastic opportunity, please contact Pippa at Juice today



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