Administrator
1 week ago
**Purpose of Role**:
To ensure that all customer work orders are booked in, processed, and invoiced each month. You will assume responsibility for sending repair packs to customers, filing of invoices, purchase order processing. An understanding of finance/accounting systemsSage and or similar is a requirement as well as a good telephone manner and problem-solving skills.
**Main Duties and Responsibilities**:
- To ensure that all customer orders are booked in and processed daily.
- To liaise with our team of technicians, ensuring that they have completed all relevant repairs and paperwork to enable you to invoice the customer.
- To dispatch repair packs to customers.
- To ensure that completed repairs are booked out, ready for collection by our courier.
- To become the key point of contact for customers including corporates.
- Ultimately meet and exceed daily and monthly targets as implemented by the management team in accordance with the company business plan.
- Good knowledge of using the autoclave, distiller, compressor.
- To gain a full knowledge of allocating the post and booking jobs in and out on the system for both departments.
- To gain a full knowledge of completing/filing paperwork correctly.
- To gain some knowledge on purchase ordering.
- To be able to book purchase orders in and the allocate the stock into the correct locations.
- To gain knowledge on completing sales orders.
- To be the point of contact for all customers
- To gain some knowledge on equipment maintenance to the point of being able to advise customers of best practice over the phone.
- To be able to create new customer/supplier accounts
- Keeping up to date with all BER
- Keeping all key accounts customer lists up to date and work allocated correctly against these lists.
- To confidently liaise with suppliers with any queries or problems that occur.
**Standard Company Requirements**
- To comply with all Health and Safety requirements as outlined by the Health and Safety Policy.
- To participate in all relevant quality programmes and assist as required in quality initiatives.
- Where the role includes any task relating to the purchasing, storage or sales of medicines, an understanding of the principles of Good Distribution Practice (GDP) is required.
- At all times the post-holder should act in a way that supports the Company in maintaining its essential licences and certifications.
- To ensure PPE issued by the business is worn in accordance with Health & Safety legislation.
- Training is undertaken as recommended by your manager.
- Carry out any other reasonable request as requested by your manager.
**Skills Required**:
- Must be computer literate and have experience of SAGE or similar finance system
**Experience Required**:
- Previous experience in a customer services role is desirable.
**Qualifications Required**:
- 5 GCSE’s grades A* - C (or equivalent) including English and Maths.
**Regulatory Role**:No
**Driving Licence Required as will be required to drive as part of the role**:No
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