Travel Administrator
3 weeks ago
**We have a fantastic opportunity for an experienced Business Travel Administrator join an established and growing Travel Management Company based in Glasgow. If you're looking to work for an independent, expanding TMC who prides themselves on theimportance of customer service then we'd love to hear from you**
This really interesting and varied role exists to support the Sales Team with invoicing corporate clients and providing support on booking amendments, seat assignment, gathering and submission of API data and additional tasks to support customer satisfaction.
**Role of Business Travel Administrator**:
- Provide invoicing support to the sales team
- Send out customer invoices
- Manage any seat assignment & special requests on behalf of the Sales Agent
- Diarise ticketing deadlines for bookings, ensuring that tickets are issued in timely manner to avoid additional costs.
- Identify opportunities to amend and rebook customer tickets to avoid ticketing costs on amended bookings.
- Make payments to hotels and ancillary product suppliers on behalf of the sales agent.
- Request copy of the hotel bills/invoice in order for us to invoice the client.
- Book transfers where necessary on behalf of the sales agent.
- Chase suppliers for refunds which arise as a result of cancellations.
- Pass any hotel / ancillary supplier special requests through to the supplier.
**Skills required for the role**:
- Working knowledge of a GDS
- Previous experience in a sales, ticketing, admin or support role within Business Travel
- Exceptional customer service skills
- A strong, methodical and accurate work ethic
- Ability to work autonomously as well as part of a small team environment.
- Excellent verbal and written communication skills
- Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs. _
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