Team Leader

Too Good To Waste are one of the UK’s leading reuse charities, proudly situated in Rhondda Cynon Taff.

For over 25 years we have been successfully selling affordable, pre-owned household and store items from our showrooms in Ynyshir and Aberdare. The proceeds from the sales are then used to help the local community.

We now have a vacancy for a **Team Leader** to support with our new and exiting vintage & retro store that is set in the heart of Treorchy.

**Responsibilities**:

- Oversee the day-to-day operations of the retail showroom, ensuring smooth functioning and adherence to organisational standards.
- Maintain a visually merchandised, appealing, and organised showroom layout that effectively showcases our vintage and retro offerings.
- Manage staffing schedules, task delegation, and performance evaluation of showroom staff/volunteer members.
- Lead by example in providing outstanding customer service, offering product knowledge, styling advice, and assistance to shoppers.
- Develop and implement strategies to drive sales and achieve revenue targets, including promotions, events, and partnerships.
- Monitor sales trends, customer feedback and, in conjunction with the organisation management, market dynamics to identify opportunities for improvement and growth.
- Oversee inventory procurement, including sourcing vintage and retro items from donations and other channels, with the support of other organisation departments.
- Maintain accurate inventory records, conduct regular stock assessments, and implement strategies to maximise inventory turnover.
- Collaborate with other team members to ensure a diverse and desirable product assortment that aligns with customer preferences and trends.
- Collaborate with the marketing team to develop and execute promotional campaigns, social media initiatives, and community engagement activities.
- Utilise digital platforms and traditional marketing channels to increase brand awareness, drive foot traffic, and enhance customer engagement.
- Cultivate relationships with local influencers, media outlets, and community partners to amplify the organisation's visibility and impact.
- Champion the organisation's commitment to sustainability and ethical sourcing practices, educating staff and customers on the environmental benefits of reuse and shopping vintage.
- To be a key holder.
- A strong background in retail, preferably at a management level.
- A deep appreciation for vintage and retro items and their selling points.
- Commitment to sustainable practices.
- Ability to deal with a wide variety of people from public, volunteers, stakeholders, senior management & trustees.
- Excellent communication, interpersonal, and customer service skills.
- High degree of self-motivation.

**Job Types**: Full-time, Permanent

Pay: £22,990.00 per year

**Experience**:

- Supervisor/Management: 1 year (preferred)
- Retail: 2 years (required)

Work Location: In person