Passenger Service Agent

2 weeks ago


Luton, United Kingdom Wilson James Full time

Would you like to be part of something amazing? Our people are our greatest asset and we invest in career progression and personal development, so that you can be a part of a workforce that remains focused, dedicated and happy. We collaborate, we raise standards and we win awards. So why not come and be amazing with Wilson James?

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 brilliant people across the three services. With in-depth sector and service expertise, we deliver high quality solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries, providing services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.

**We are looking for a Passenger Service Agent to join us based at our client site in Luton.**

**Main Duties**:

- Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite and courteous at all times.
- Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation.
- Providing assistance with baggage.
- Ensuring that wheelchairs and buggies are clean and tidy at all times.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties as assigned by operational management.

**Essential Criteria**:

- Excellent communication skills with an empathic nature
- **Must be able to lift passengers in accordance with manual handling guidelines**:

- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure;
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Full UK Driving License

**Shift Hours**: 4on/4off, 12 hours per day, 42 hours per week.

**Pay**:£10.64 Hourly Rate.

**Benefits**:

- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression

**About Wilson James**

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.

Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.
We employ more than 5,000 brilliant people across security, construction logistics and aviation services.

We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website.



  • Luton, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...


  • Luton, United Kingdom Wilson James Full time

    Would you like to be part of something amazing? Our people are our greatest asset and we invest in career progression and personal development, so that you can be a part of a workforce that remains focused, dedicated and happy. We collaborate, we raise standards and we win awards. So why not come and be amazing with Wilson James? Wilson James is a leading...


  • Luton, United Kingdom TRS Group Full time

    Passenger service agent To work at Luton Airport for a prestige airline We are looking for people with a mature outlook Working on the floor assisting custorers in the first instance After Christmas you will be trained to work on Check in desks Split shifts available You could be doing first wave which starts at 4am Full Training Provided **Job...


  • Luton, United Kingdom Optime Group Full time

    **Details**: - Job Title: Passenger Service Agent - Pay Rate: £11.70 to £12.01 per hour - Location: Luton Airport - Shift Pattern: Ad Hoc Shifts - Typical Shifts: Listed Below - 20 hours per week minimum + Overtime - Start date 16/07/2023 Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a...


  • Luton, United Kingdom Wilson James Full time

    Are you looking for an exciting and rewarding new opportunity with a difference? Wilson James are currently recruiting for a number of exciting positions at London Luton Airport. **We require a Concierge to join us at Luton.** Are you looking for an exciting and rewarding new opportunity with a difference? Are you interested in a career in the aviation...


  • Luton, United Kingdom First Call Contract Services Ltd Full time

    **First Call Aviation is looking to recruit Passenger Service Assistant (PSA) for Luton Airport.** If you have worked as PSA Or have previous customer service experience and are looking to get back to your position, this is for you: **20-30hrs per week (Overtime Available)** **Shifts Pattern - 4 days ON 2 days OFF, Shifts will depend on flight...

  • Estate Agent

    1 month ago


    Luton, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Luton **working in our well known **Taylors **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Baggage Handler

    1 week ago


    Luton, Bedfordshire, United Kingdom Compenij Full time

    FirstCall Aviation is hiring............... Airport Work Opportunity Permanent positions We are excited to offer yet another opportunity at Luton Airport as a Ramp Agent. As a ramp agent you will be at the front line of aircraft movements unloading and loading passenger aircraft and in some cases even specialised cargo aircraft. For this position...

  • Sub Agent

    4 weeks ago


    Luton, United Kingdom Navartis Full time

    Sub Agent This is a great opportunity for a Sub Agent to join a major contractor working on a highways project within the Luton area The client specialises in delivering large, complex transport projects that support communities and always have the end user at their heart. Our innovative thinking and focus on sustainable development mean that every project...


  • Luton, United Kingdom Connells Group Full time

    At **Connells**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in **Leagrave, Luton**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Trainee Estate Agent

    1 month ago


    Luton, United Kingdom Connells Group Full time

    At **Connells**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in **Stopsley, Luton**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Senior Estate Agent

    4 weeks ago


    Luton, United Kingdom Connells Group Full time

    At** Connells**, part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to complement our fantastic residential sales team as a **Senior Sales Negotiator** in branch in **Luton**. OTE- £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream...


  • Luton, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Team Manager at Passenger Transport Unit on behalf of Luton Borough Council. Main purpose of position: The post will provide operational & strategic leadership and direction for the Council's PTU operational and contract services to ensure that the end to end service can meet the statutory and operational...


  • Luton, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Team Manager at Passenger Transport Unit on behalf of Luton Borough Council.Main purpose of position:The post will provide operational & strategic leadership and direction for the Council's PTU operational and contract services to ensure that the end to end service can meet the statutory and operational requirements for...


  • Luton, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Team Manager at Passenger Transport Unit on behalf of Luton Borough Council. Main purpose of position: The post will provide operational & strategic leadership and direction for the Council's PTU operational and contract services to ensure that the end to end service can meet the statutory and operational...


  • Luton, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Team Manager at Passenger Transport Unit on behalf of Luton Borough Council.Main purpose of position:The post will provide operational & strategic leadership and direction for the Council's PTU operational and contract services to ensure that the end to end service can meet the statutory and operational requirements for...

  • Minibus Ptu Driver

    1 month ago


    Luton, United Kingdom Connect2Luton Full time

    **Role: Minibus PTU driver **Department: Passenger Transport Unit** Connect2Luton are excited to recruit a Minibus PTU driver on behalf of Luton Borough council. **Purpose of position**: Drive a variety of vehicles and assist passengers on prescribed routes being responsible for the safe transportation of passengers to day centres and educational...

  • Cabin Crew

    2 weeks ago


    Luton, United Kingdom Castleview Group Full time

    Our client is looking to recruit several cabin crew staff to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.Duties: * Cabin crew, also known as Flight Attendants provide in-flight services to ensure that airline...


  • Luton, Bedfordshire, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Team Manager at Passenger Transport Unit on behalf of Luton Borough Council. Main purpose of position: The post will provide operational & strategic leadership and direction for the Council's PTU operational and contract services to ensure that the end to end service can meet the statutory and operational...


  • Luton, Bedfordshire, United Kingdom Professional Technical Limited Full time

    A large sized industrial door manufacturer is currently looking to recruit a Service Manager based within the Milton Keynes, Luton, Oxford and Home Counties area. This role is perfect for someone who is currently an experienced Industrial Door Engineer and looking to step up into a more senior role within the management team. Basic salary is over and above...