Customer Support

7 months ago

Bath, United Kingdom Mayden Full time

**Salary**:£32,000 - £34,000 dependent on experience

**Location**:Oldfield Park, Bath

**About the role**

Do you enjoy delivering projects and working closely with customers?

Would you like to change what’s possible for clinicians and patients in mental healthcare?

We are looking for a highly organised and customer oriented individual to join our customer support team. You will have particular responsibility for coordinating system implementation and dataset related projects with new and existing clients, who are mainly providers of mental healthcare. You will also be an integral part of our wider customer support team - there will be opportunities to get involved in every aspect of customer support from sales to onboarding and beyond, depending on the changing needs of the business and your areas of interest and strength.

**Key responsibilities**:

- Setting up new customers with our software, and coordinating software and data change projects as required
- Creating and maintaining project documentation and following go-live processes
- Communicating with customers and internal stakeholders, coordinating inputs and ensuring timescales and milestones are met
- Testing new live sites before putting it in the hands of new customers, and ensuring the customer understands the process
- Go live day support
- Ensuring contractual and governance requirements are met
- Contributing to a range of other customer focused activities as appropriate as part of our overall customer support team

**You will have**:

- Exceptional organisational skills, including some experience in project delivery related work. Full training in our software and systems will be provided.
- A drive to delight customers whilst managing sometimes competing demands and expectations.
- An enjoyment of and aptitude for problem solving.
- Confidence and flexibility when negotiating commitments and changes.
- Tenacity for seeing tasks completed and outcomes met.
- The ability to work independently and manage yourself and your workload effectively, whilst relishing the opportunity to collaborate with others.

**About Mayden**

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT Industry awards and finalists again in 2021. We love that the work we do makes a difference in healthcare, changing what’s possible for clinicians and patients.

Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen. You will have the opportunity to shape your role as opportunities arise and as you grow.

**Benefits**

We offer a phenomenal working environment, exciting opportunities to learn new skills, and an excellent package of benefits including:

- life assurance
- private health insurance
- Pension (enhanced after successful completion of probation)
- personal training and conference budget
- onsite gym
- parking, including EV charging points
- 25 days annual leave plus bank holidays (with the option to buy or sell annual leave after probation is completed)

**Hours and Location**

The position is for a full time member of our team, 37.5 hours, Monday - Friday.

We believe there is significant benefit from working face to face for our collaborative work; solving problems and innovating new ideas. We also believe that some activities can be performed well away from the bustle of the office. Therefore, we have created a flexible policy that ensures our hybrid way of working asks everyone to work where the work of the day is best completed and puts the needs of our colleagues, the business and our customers first. Our Place of Work policy is available on request.

The role involves occasional travel. Our clients are based all over the country and from time to time you may be expected to visit them.

You must be eligible to live and work in the UK.

**How to apply**

Please upload your CV and a covering letter describing your interest in the role and sharing a little about what you would bring to the team and to Mayden. We look forward to hearing from you

**STRICTLY NO AGENCIES**

If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for some more exciting opportunities coming soon.

MaydenFamily

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