Customer Service/complaints Handler

4 months ago

London, United Kingdom Laser Hair Removal London Full time

**About us**

Established for more than 20 years, Pulse Light Clinic (PLC) is a medical led practice, with clinics located in Central London. We offer state of the art laser technology and pride ourselves on pioneering, innovative treatments. We deliver great customer service and are a forward-thinking business in the aesthetic industry. This success has enabled us to develop our reputation to become London’s leading Laser Hair removal brand, with plans to further expand in London this year and throughout the nation over the next several years.

Within this context of business growth, industry-leading training for our teams and a commitment to providing outstanding results for our clients using the latest technology, PLC offer an excellent environment for their employees.

**The Role**

As a Customer Service/Complaints Handler represent the PLC brand to support both practitioners and their clients in their journey. We’ll need you to build strong relationships, continuously obtain feedback and be the voice of the customer as we grow. You’ll be an essential part of our warm, smart, and energetic team.

At PLC, you’ll enjoy a very exciting, fast-paced and fun working environment, alongside a team of industry-leading professionals. Along with our progressive-minded management and the company’s expansion plans for this year and to follow, this is a great time to join PLC

**What You’ll Do**
- Provide outstanding customer service
- Customer interactions will involve complaint handling and information gathering whilst investigating client’s complaints thoroughly and keeping them informed throughout the process
- Ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers’ expectations from the start of the process to its completion
- Develop a detailed understanding of the companies operating systems
- Take ownership of your workload ensuring that you prioritise set tasks effectively enabling you to complete your duties to the satisfaction of the customer and the business

**Experience and Skills**
- You will have experience of working in a similar environment and have excellent customer service, communication and administrative skills.
- You will need to have previous complaints handling experience and have a passion for providing excellent customer service. Specific experience confidently dealing with and resolving customer complaints.
- Highly organised, customer focused and efficient
- A confident, professional with an enthusiastic manner on the phone who is friendly, approachable and polite
- Excellent spoken and written English
- Excellent attention to detail and be able to work with accuracy at all times
- Exceptional communication skills; patient and a good listener with the ability to listen and question effectively
- Ability to stay calm under pressure and multi-task effectively
- The commitment to successfully complete industry recognised qualifications
- Punctual and reliable
- Flexible and a team player
- Smart and highly presentable appearance

**Please add a brief covering letter and upload your CV.**

**Job Types: Full-time, Permanent**

**Location: In-person, office-based role in the City of London**

**Salary: £19,000.00-£22,000.00 per year**

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Employee discount
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)
- Complaint handling: 1 year (preferred)

Work Location: In person

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