Customer Account Executive
3 weeks ago
Customer Account Executive
Woking
£23,000 - 25,000
Are you looking for a new opportunity within a growing company and working within a Customer Services position? If you are looking for a position where you can focus on customer service, quotations and order management, this could be the position for you
The Customer Account Executive will:
- Be a lead point of contact at head office for customer inquiries and account management matters
- Build and maintain strong relationships with both clients and our sales team
- Provide timely and accurate information and pricing to customers
- Ensure accurate and timely processing of customer orders and enquiries
- Maintain efficient and accurate electronic filing systems
- Ensure that customer complaints are logged and that other issues or given feedback from customer is shared with the wider business
- Discuss and process customer returns
- Make sure company policy is adhered to
- Help to develop internal company processes to ensure efficiency can be maintained
- Progress late deliveries with our various operations departments via the planning team
To be considered the Customer Account Executive will:
- Be computer literate and be confident on Outlook, Excel, Word, PowerPoint
- Maintain fantastic customer service skill and communication skills, written and verbal
- Be highly numerate with an understanding of profitability/margins
- Providing excellent and highly professional customer service
- Work well under pressure and be able to meet company targets
- Have excelled administration skills
- Be able to think outside the box and be able to plan ahead
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