Customer Service Representatives

3 weeks ago


StratforduponAvon, United Kingdom Washstation Limited Full time

**Job details**

**Salary**

Up to £14 per hour, depending on experience.

Pro-rata

**Job type**

Part -time.

Permanent position.

**Full Job Description**

Washstation are a rapidly growing Managed Laundry Services provider with 300 sites across the UK. The customer service team keeps our users supported 24/7, 365 days per year. Reporting to the Operations Manager, our customer service team provide excellent customer support through both phone and messaging channels.

We are looking for experienced part time customer service representatives to join our team, primarily to cover evenings, weekends and bank holidays. Hence, we need people who are relatively flexible and confident working alone. There will be a regular work rota, which will be set 3 months in advance.

The successful applicant MUST be able to travel to Stratford-Upon-Avon for training and also for frequent keep in touch sessions

**The main purpose of the job**:

- To implement and uphold our customer service functions;
- Use back-office systems to investigate, identify and resolve user issues, including machine management systems and payment systems
- Ensure all inbound communication is responded to as close to immediately, and in any case within 24 hours
- Process and record refunds
- Participate in the continual development of knowledge databases to support training and other staff in Washstation’s customer service team
- To support the work of the operations team
- Raise jobs in the service management system, as required

Work remotely
- Must be able to travel to Stratford-Upon-Avon for training.

**Job Types**:

- 2 x Position 21 hours per week.

Schedule:
Term Time Shifts:

- Monday to Friday: 4pm to 9pm.
- Saturday, Sunday & Bank Holidays: 9am to 2pm
- Saturday, Sunday & Bank Holidays: 2pm to 6pm

Non Term Time Shifts:

- Saturday, Sunday & Bank Holidays: 10am to 1pm and
- Saturday, Sunday & Bank Holidays: 1pm to 4pm
- We are happy to hear from applicants who would prefer to not work during non term time.

**Education**:

- GCSE (preferred)

**Experience**:

- Customer Service Experience: 2 years (preferred)

Expected start date: June 2023

**Job Types**: Part-time, Permanent
Part-time hours: 20.5 per week

**Salary**: £11.00-£14.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote in Stratford Upon Avon



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