Customer Liaison Manager

4 weeks ago

Hemel Hempstead, United Kingdom Lloyd Recruitment Services Ltd Full time

**Customer Liaison Manager**

**£30,000 to £36,000 ** Car allowance p/month**

We are seeking an experienced Customer Liaison Manager to join our client, based in Hemel Hempstead.

You will be the key contact between residents, contractors and the client whilst Major works are taking place.

You will be an experienced Resident Liaison officer and have some experience of managing a team. You will also be used to dealing with complaints.

**Duties**:

- Ensure the correct letters are sent to pre-inform customers of works taking place with sufficient planning time.
- Carry out pre-site questionnaires necessary with customers
- Arranging meetings on site for resident consultation
- Identify and deal with any special needs arrangements for language problems, elderly, disabled customers in consultation with any residents associations or partnering staff.
- Ensure customers are provided with the appropriate information such as the customer pack and their chosen colour choices etc
- Ensure customers are kept up-to-date at all times of appointment times, delays etc.
- Ensure that the consultation process before, during and after the work is maintained at all times with the customer and liaising with site personnel.
- Day-to-day customer relationship ensuring they are happy with the works being carried out and are updated and safe at all times.
- Work closely with the Site Manager understanding what roles they carryout and ensure any operational feedback from the customer is passed on asap so that they can deal with the issue/query straight away.
- Carry out satisfaction surveys at the end of the works
- Ensure that the program of works is delivered efficiently, effectively and with minimum disruption to the resident.

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