Museum Officer

**Please note, the salary is pro rata.**

**The Role**

These are exciting times for Lancaster’s museums, and we are looking for someone with strong attention to detail, a great work ethic and an understanding of retail and catering in a heritage, museum or gallery setting to join our team as Museums Officer (Retail & Catering). You will need to have a strong dedication to delivering exceptional retail and catering services and providing first-class customer care through teamwork, flexibility, and hard work in a friendly environment.

Duties of this position include:

- Assist the Museums Manager in the day-to-day running of the retail and café offers across the sites; monitoring and ordering appropriate stock levels in line with the service’s Retail Strategy. Identifying and building relationships with suppliers.
- Assist in developing attractive and appropriate product ranges, that fit with audience demographics and are merchandised to maximise sales and income generation.
- Oversee administration of products that are with the service on consignment, ensuring timely payment to suppliers for sales.
- Keep accurate records of stock, undertake regular and annual stock monitoring activities and reduce wastage by monitoring dates on perishable items. Ensure all stock is accurately recorded on the EPOS system.
- Act as the Duty Manager by being the primary contact and responsible individual should any problems, hazards or incidents arise during the working day, and undertake any training required to assist in the performance of duties. This includes certification in First Aid and Fire Warden.
- To maintain and ensure the security of the site buildings and contents. To be a key holder, unlocking/locking of buildings and be the responsible person on site.

You will have Experience:

- Working in a public-facing supervisory role.
- Cash handling and supervising card payment protocols.
- Relevant security experience, e.g., opening/closing buildings, key holding.
- Of commercial operations in a museum, gallery, or heritage environment.
- In retail and catering stock management and EPOS systems.
- Excellent working knowledge and experience with Excel spreadsheets.
- In extracting and understanding sales data, trends and spending patterns to influence commercial decisions.
- Maximising profitability in a retail and catering environment.
- Using your great eye for products and flair for developing creative displays.
- Working with customers, contractors and the public, showing excellent customer care

This role is permanent. This post is based at Lancaster City Museums.

Working hours:
26 hours per week, on a rota basis

7 hours per day x 4 days (9:15am - 4:15pm with 30 minutes for lunch)

Week1: Monday, Friday, Saturday, Sunday

Week 2: Monday, Tuesday, Thursday, Friday

Week 3: Monday, Friday, Saturday, Sunday

Week 4: Monday, Tuesday, Friday, Sunday

**About You**

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

**Our Benefits**

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are a disability confident committed employer.

Closing date: 09.05.24

**Job Types**: Part-time, Permanent

Pay: £24,294.00-£28,770.00 per year

Expected hours: 26 per week

Work Location: In person

Reference ID: 158_23