Complex Care Administrator Apprenticeship

2 months ago

Chester, United Kingdom Bluestones Medical Full time

**Role Details**

**Job Title**:
Administrator

**Reports to**:
Complex Care Team Manager

**Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)**
- Implement actions to meet and maintain administrative and financial standards
- Assist the development of the philosophy, goals and objectives for the administrative and financial practice
- Evaluate standards of administrative and financial competence

**Location**:
The service’s premises, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

**Responsibilities and Duties of the Job**

**Role-specific Duties**:
The Administrator’s responsibilities include but are not limited to the following:

- To maintain administrative and financial skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice
- To provide administrative and financial services for the company in accordance with current best practice
- To supervise the administrative and financial services within the company in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from time-to-time

**Working with Others**:

- Develop effective working relationships with other employees
- Support the effective resolution of team conflicts
- Work to establish effective employer/employee relationships

**Other Duties**:
Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

- Cooperate with the implementation, evaluation, orientation and induction of all new employees
- Be responsible for promoting and safeguarding the welfare of those individuals supported by the service
- Promote a positive image for the people and employees of the company

**Personal and Professional Development**:

- Seek opportunities for personal and professional growth

**Person Specification**

**Specific Requirement for Qualifications**

**Desirable**

Vocational qualification/HNC/City & Guilds qualification in administrative processes

**Communication Skills**

Participate in the maintenance of the company’s management information systems

Ensure people’s monthly invoices are sent timeously, recording the receipt of payments

Systematically process the financial invoicing to the paying authority

Attend meetings of service users and relatives to answer any questions they may have

**Problem-solving Skills**

Systematically solve day-to-day problematical issues which arise

**Accountancy Skills**

Ensure accurate accounts are kept of all financial transactions

Audit records to ensure compliance with company policies and ensure that service users’ rights are protected

**Organisational Skills**

Maintain service users’ files, ensuring all documents are obtained following company policy

Maintain staff files, ensuring all documents are obtained following company policy

Formulate an annual planner of the various billing dates and dates of meetings

Audit all administrative functions of the company’s quality assurance systems to ensure the service is fully compliant

**Knowledge**

Knowledge of financial processes within local authorities

**Specific Requirement for Skills**

**Requirement for Previous Experience**

**Desirable**

Experience of working with people who have additional support needs

Experience of working in a similar role

Experience of working in a similar environment

Developing and managing a concise filing system

**Values-based Personal Qualities**

**Specific Requirement**

**Working Together**
- Involve service users, families, external agencies and colleagues
- Speak up when things go wrong

**Respect and Dignity**
- Understand person-centred care and can demonstrate treating people as individuals and respecting choices
- Promoting independence and encouraging appropriate risk taking

**Everybody Counts**
- Ensuring no one is discriminated against or excluded
- Understand human rights and impact on care delivery
- Facilitating people to ‘speak up’ about concerns and acting upon them

**Commitment to Quality of Care**
- Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
- Being accepting about criticism and focusing on improvement
- Being open to new opportunities for learning and identifying the limits of skills and knowledge

**Compassion**
- Treating people with kindness
- Understanding the importance of empathy in all areas of employment
- Understanding the values of others and always providing a caring service

**Improving Lives**
- Focus on how things could be done better and sharing ideas
- Understanding of wellbeing and what is important to people using the service
- Improving outcomes for people
- Ensuring appropriate services are pr

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