Customer Engagement Officer

2 weeks ago


Manchester, United Kingdom Wythenshawe Community Housing Group Full time

**Main duties include**

You will work with colleagues to identify, develop and deliver involvement opportunities across the business, designed to meet the objectives of the Customer Engagement Strategy. You will be part of a team managing the process of recruiting and retaining local volunteers to take up customer engagement opportunities at WCHG. You will support our strong customer panels by taking minutes and following up on actions as well as providing training.

In return, you can expect an excellent package of pay and reward, a great team to work with and a highly-valued job that really makes a difference to local communities.
- Will have proven use of social media to engage with customers (Essential)
- Experience of customer engagement and running of panels
- Digital campaign skills and experience
- Previous experience in working in customer engagement IE running customer committees, or digital campaigns seeking scrutiny or views from customers to improve business practice.

Please see our job description and person specification for more details on the requirements for this role.

**Main duties include**

You will work with colleagues to identify, develop and deliver involvement opportunities across the business, designed to meet the objectives of the Customer Engagement Strategy. You will be part of a team managing the process of recruiting and retaining local volunteers to take up customer engagement opportunities at WCHG. You will support our strong customer panels by taking minutes and following up on actions as well as providing training.

In return, you can expect an excellent package of pay and reward, a great team to work with and a highly-valued job that really makes a difference to local communities.

Please see our job description and person specification for more details on the requirements for this role.

**Closing Date: 21/05/2023**

**Interview Date: TBC**

**About Us**

**Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.**

**We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.**

**Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.



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