Sales Administration Supervisor

3 days ago

Rochester, United Kingdom Marwood Group Limited Full time

**Join our team - Sales Administration Supervisor position open at Marwood Group**

Here at Marwood Group, we're not just a business, we're a revolution in non-mechanical plant hire and sales, with 18 depots nationwide and several manufacturing facilities. We've been setting benchmarks and exceeding expectations for over 50 years and would love to have you join our team.

**Why Marwood Group?**
- We're thinkers, doers, and continuous learners. Innovation isn't just a buzzword here; its our blueprint. You'll be a part of a team that's always pushing boundaries.
- Your work directly contributes to our mission, making a tangible difference in the world of construction and plant hire.
- With us, your growth is unlimited. We invest in our people through professional development programmes, mentorship, and providing challenging and rewarding projects.
- Our strength lies in our diversity. We celebrate different perspectives and foster an inclusive environment where everyone feels valued.
- Competitive salary, monthly company turnover related bonus, company car, enhanced pension, health and wellness programs, life insurance, and much more

**About the role**

**Key responsibilities**
- Supervise Sales Support Administrators performance via call write ups and call activity.
- Monitor performance of all Sales Support Administrators and initiate appropriate performance related action where required.
- Organise and interview replacement Sales Support Administrators where appropriate.
- Oversee and assist with new Sales Support Administrator’s training in all aspects of Sales Support Administration as described in MQP34.
- Monitor Area Sales Representatives performance, call write ups and call rates.
- Monitor Area Sales Manager Call rates.
- Maintain weekly contact with Area Sales Managers regarding customer contact and Area Sales Representative’s actions.
- Liaise with Group Sales Manager on any performance issues raised by the Sales Support Administrators regarding their Area Sales Managers or Area Sales Representatives.
- Monitor and oversee general housekeeping by Sales Support Administrators.
- Responsible for the production of monthly KPI reports for Sales Support Administrators, Area Sales Managers and Area Sales Representatives.
- Support our client base with completion of pre-qualification questionnaires and vendor forms. Responsible for the upkeep of customer based portals for qualification and supply chain purposes.
- Distribution of annually updated documents to client base upon request and pre-programmed.
- Support the Sales Director, Group Sales Manager and Group Hire Manager with Group sales initiatives and exhibitions.
- Organise and monitor the companys sales initiatives and mail shots.

**What we’re looking for**
- 3+ years proven experience in a supervisory position.
- Demonstrable customer experience background.
- Strong understanding of business operations and financial principles.
- Strong leadership skills and the ability to inspire others.
- Excellent problem-solving, organisational, and communication skills.
- Works well under pressure and is a good critical thinker.
- Ability to analyse data and make informed decisions.
- Proficiency in project management software and MS Office Suite.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£34,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- supervisory: 3 years (required)
- customer service: 2 years (required)

Work Location: In person

Reference ID: MWG/SAS0624

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