IT Systems Engineer

1 month ago

Nuneaton, United Kingdom North Warwickshire & South Leicestershire College Full time

You will provide support to the Senior Systems Engineer part of the IT Services Support Team, working towards the successful implementations and improvement of the ICT equipment and systems within the organisation and associated partners.
**IT Systems Engineer Key Duties:**:

- Provide innovative bespoke solutions for complex requirements using available IT resources and skills, e.g. PowerShell scripts, programming, software utilities, specialist hardware etc
- Support the technicians with permanent fixes for repeat problems through automation or documented procedures.
- Facilitate the roll out of new computers via deployment technologies such as System Center Configuration Manager and Apple Deploy Studio.
- Be able to swap out and make good failed network equipment at different locations (working at height) ensuring the replacement is correctly programmed, secure and documented.
- Write up clear and concise documentation with diagrams where necessary to facilitate the cascade of knowledge within the team.
- Monitor and facilitate the routine bulk installation and upgrading of software on client computers within the network.
- Maintain the backup systems ensuring successful backups are taking place and report problems to the Senior Systems Engineer where necessary.
- Perform patching on servers and software with a potential for out of ours work.
- Work to a defined service level agreement and respond to incidents and change requests with efficiency ensuring customer satisfaction.
- Advise the Senior Systems Engineer on upcoming technologies, threats, vulnerabilities and software.
- Undertake any other duties within the spirit of the job description and commensurate with the grading of the post.

**IT Systems Engineer Requirements:**
Essential
- Experience of computer hardware; PCs, Laptops, Servers, Printers, MFDs, Networking equipment, Wi-Fi, cabling and projection equipment.
- A relevant computing qualification or experience in a similar role.
- Knowledge of managing Microsoft Server systems; Windows Server 2012r2+, System Center 2012r2+ and Active Directory.
- The ability to prioritise workloads when working to a SLA unsupervised.
- Ability to communicate effectively with mixed skill level users.
- Ability to problem solve
- A willingness to work in different places at various times at short notice.
- A level of fitness that enables the use of ladders to work at height.
- Hold a current clean driving licence and access to own transport
- An understanding of ‘Safeguarding’ and its importance within the College
- An understanding of equal opportunities and its importance to the College

Desirable
- An understanding of networking and routing protocols and the ability to program equipment through command line interface. Vendors in use are Cisco, HP, Netgear, Extreme Networks and Dell. Administrative skills with Microsoft 365/Office 365 Cloud systemsand associated platforms, SharePoint, Teams, OneDrive etc
- Experience with script/program creation in PowerShell, Batch files, C#, VB, python or AutoIT
- Knowledge of Microsoft Applications, Office, Project, Visio, Visual Studio etc
- Knowledge of PHP, Apache, IIS and MySQL.
- Exposure to Mac OS systems; OSX Server working with Open Directory. Experience of an ITIL compliant helpdesk system for ticket and change management duties.
- Be prepared to undertake first aid training

**NWSLC Way**
This role requires you to be an ambassador for the College, following the “NWSLC Way” framework by promoting and adhering to the College values and behaviours. The ‘NWSLC Way’ is to help each other to take pride in what we do and work together to realise ourfull potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high quality service and to create an environment of continuous improvement.
**Safeguarding and Promoting Welfare of Children**
All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of childrenand young people and expects all staff and volunteers to share this commitment. The post holder must be aware of the College’s policies which safeguard and promote the welfare of children and adhere to their guidelines. DBS will be required for all roles atthe college.
**Location**: Nuneaton campus - flexibility required around travel to other sites
**Contract Type**: Permanent
**Hours**: Full Time, 37 per week
**Salary**: £24,136 - £25,599 per annum
You may also have experience in the following: IT Engineer, Systems Engineer, Network Services Engineer, Network Engineer, Infrastructure Engineer, IT Support Engineer, Network Support Engineer, Network Administrator, Network Operations Engineer, IT InfrastructureEngineer, Infrastructure Technician, Infrastructure Support, Infrastructure Lead, Network Engineer, 1st Line Support, 2nd Line Support, etc.
REF-202 989

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