Medical Administrator
2 weeks ago
**BOTHWELL MEDICAL CENTRE**
Bothwell Medical Centre is a GP Training Practice situated in Bothwell near Glasgow. It is a very busy practice with over 10,700 patients. The doctors, nurses and admin staff are friendly and hard-working. We are looking for the right person to join our happy team. Working hours will be 1pm until 6pm each day Monday to Friday.
To apply, please send your CV and a covering letter which shows clearly how you meet each of the criteria in the SKILLS, KNOWLEDGE AND ATTITUDE section of the Job Description below.
**Post of Medical Administrator**
Reporting to the Practice Manager, the Medical Administrator post is pivotal in providing admin support to the doctors, nurses and management of the practice and excellent customer care to our patients.
**Reception Duties**
- Monitoring the flow of patients within the practice and explain, advise and respond to patient queries and requests at the front reception desk.
**Telephone Duties**
- Ensure smooth operation of the telephone system; receiving and diverting calls and taking messages. Explain, advise and respond to patient queries and requests over the phone.
**Administrative Duties**
- Management of medical records; scanning and filing of all patient correspondence into the electronic casenotes via the Docman system. Pulling information from electronic casenotes as required eg blood/test results.
- Processing lab results to clinicians and patient files, dealing with labs admin tasks.
- Inputting statistical information and data as required using our Vision Clinical System; including summarising of hospital letters, child health surveillance, immunisations and vaccinations.
- Contacting patients for information and recording that into Vision. Contacting patients either by phone, SMS message or letter to ask them to make appointments for review by the doctors and nurses. Processing Actions in Docman and Daybook.
- Making phone calls to SAS for ambulances and to hospitals and community clinics with and for patient information.
- Preparing prescriptions for signature and then for forwarding to the patients or pharmacies as applicable.
- Communicating with practice doctors and staff to ensure the smooth running of the practice.
- Participate in the training of new employees
This job description does not attempt to define in detail all duties and responsibilities and you may occasionally be asked to perform other reasonable duties at the request of the practice.
**PERSON SPECIFICATION - SKILLS, KNOWLEDGE AND ATTITUDE**
- Understanding of and adherence to strict confidentiality requirements
- Outstanding customer care skills
- Excellent communication skills both verbal and written
- Good level of knowledge in the working of office environments
- Highly skilled in the use of computer systems
- Experience of working as part of a tight-knit team
- Strong sense of accountability and responsibility
- Maintain a positive attitude within the workplace
**Job Types**: Part-time, Permanent
Part-time hours: 25 per week
**Salary**: £10.72-£11.66 per hour
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
We follow current government guidelines for protection of staff and patients.
**Experience**:
- Administrative: 3 years (required)
Work Location: In person
Application deadline: 24/08/2023
Reference ID: MedAdmin2023
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