Property Helpdesk Manager

3 weeks ago


Chester, United Kingdom 3R Consulting Ltd Full time

3R Consulting are recruiting a Property Helpdesk Manager for a position in Chester

You will manage and coordinate the Property Helpdesk Team and develop strong relationships with the wider business whilst developing and maintaining a culture of customer service for licensees and operators ensuring feedback loops, progress updates and regularcommunication.

You will develop a clear understanding of the property database system, leading training and improvements in the processes ensuring the team log all repairs, maintenance, insurance issues and that they are processed efficiently. Liaise with contractors,local authority officials, licensees and others as required. Resolving escalated queries. Awareness of health and safety, environmental health and trade critical issues and prioritise jobs within the PHD team.

You will manage the Property Helpdesk Team, support with technical queries, escalating and liaising with Property Managers regarding property matters. Review and monitor outstanding work and provide reports; assist the field teams with general budget controlinformation and any other duties as required to manage a customer service focussed Property Helpdesk.

You will have experience of managing a team to ensure standards and deliverables, technical experience of managing a property help desk team delivering repair and maintenance issues. Excellent communication skills, IT skills and organisational skills - workingto tight deadlines. Property repair experience, chairing meetings and able to manage difficult conversations fairly and equitably.

Competitive salary and benefits, Monday to Friday role.



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