Field Based Customer Operative

5 months ago


Northampton, United Kingdom BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**

We are currently looking for a Field Based Customer Operative (know as Forwards Operative in Baxter), to visit our assigned hospitals, to deliver orders as requested by our customers.

The role will be working out of our high performing Northampton NDC (National Distribution Centre) and travelling to the hospitals that we support in the area.

Working a 4 day week between Monday and Friday (one day off on rotation), the typical working hours would be 06:00 - 16:00 (with flexibility as needed)

**Role Responsibilities**
- Performs site order counts and replenishment deliveries to Baxter accounts
- Visits each ward required to raise the order against set PAR levels and deliver IV fluids to given locations
- Complete inventory checks within each ward at managed hospitals and send over to Managed Inventory Administrator.
- Check orders on arrivals and ensure they are in full - raise any discrepancies with the inventory supervisor
- Communicate PAR level amendments as requested by customer to Managed Inventory Administrator
- Complete Expiry checks and log expired stock
- Report any damages or order discrepancies
- Complete mileage forms of hire vehicles and report any damages
- Attend site audits if required with Managed Inventory Supervisor
- Reconfigure wards if required

**Requirements**:

- Full Clean driving license
- Strong customer facing / customer service experience is important
- Ideally from a Warehouse / Inventory background with stock control experiences
- Comfortable with Microsoft office package
- Comfortable using an IPAD
- Comfortable with a Role that involves Travel to various UK Sites
- Confident to deal with Customer issues under instruction
- Possess a pleasant and approachable manner
- Physically Fit, with the ability to lift packages up to 25KG's

**Education and/or Experience**
- Over 18 years old (full training provided)
- Excel / Power-point/Outlook
- Manual Handling
- Numerate and Literate to GCSE Level
- Full Clean driving license
- Able to work around vulnerable adults and children, required to undergo a background check (DBS)

**What are some of the benefits of working at Baxter?**:

- Competitive total compensation package
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce

IND-UKOPS

IND-UKCOM

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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