Customer Service Team Leader
2 weeks ago
Opportunity to take on real responsibility and progress
- Join a talented team to learn and grow within your career
**About Our Client**:
We are looking for an experienced and dynamic individual to join our team in Manchester as the Customer Service Team Leader. As a leading company in the hospitality industry, we take pride in delivering top-quality products and outstanding customer experiences. If you are passionate about customer service and ready to lead a team to success, we want to hear from you
As the Customer Service Team Leader, your role will be pivotal in ensuring our customers are satisfied. Your main responsibilities will include:
- Leading and managing our customer service team to achieve departmental goals.
- Developing strategies to enhance the overall customer experience and improve customer satisfaction and loyalty.
- Handling customer inquiries, complaints, and escalations, ensuring quick and effective resolution.
**The Successful Applicant**:
To succeed in this role, you should have:
- Proven experience in a B2B customer service leadership role
- Manchester Based
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- A passion for delivering exceptional customer service.
**What's on Offer**:
- £30,000 - £35,000 depending on experience
- On-site parking
- Bonus scheme
- More benefits
- Contact
- Joshua Mekkaoui
- Quote job ref
- JN-072023-6119895
- Phone number
- +44 161 829 0485
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