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Customer Service Team Leader

1 month ago

Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

**Customer Service Team Leader - £25,000 to £30,000 + Excellent benefits package - one of the UK's leading distributors of industrial automation and control products.**

**The Company**:
Our client are a market leading organisation who has been trading since the late 1970’s. Over an impressive period of continuous growth, they have grown to four customer service centres and employ over 300 associates. The company has expanded by focusing on providing customers with the very best choice of products from leading manufacturers from around the world together with a range of value-added services. If you are looking for a company that has a long-term vision and cares about its people and the planet, then look no further.

If you have a background of leading or managing a team, then we have an exciting opportunity for an experienced Customer Service Team Leader to join the existing team.

**The Role**:
Main duties include:

- Working closely with the Service Centre Manager as part of the leadership team to ensure the company vision and immediate goals are clear and in focus.
- Develop capability within the team and create a culture of positivity.
- Lead by example by maintaining an initiative-taking methodology.
- Meet the Service Centre’s KPI’s to maximise sales; maintain and grow the number of trading accounts; increase the range of products sold, improve customer retention, and spend frequency.
- Demonstrate sufficient commercial awareness to negotiate prices, depending on customer ownership and status to maximise margin.
- Manage internal team to meet their job profiles and objectives.
- Monthly review with team members to ensure adherence to job profile and SMART objectives and company mission statement.
- Maintain and develop on going customer relationships.

**What We Are Looking For**:
The Customer Service Team Leader must have experience of leading and managing a team. In addition, you will need:

- The drive to contribute in an enthusiastic positive way.
- The desire and capability to lead teams through change process.
- An inclusive approach, enabling the team to operate as individuals and as part of the team.
- The ability to work as a coach and mentor for overall team development.
- A friendly approach and the ability to communicate at all levels in our business across all areas.
- The ability to persuade others, work within specific guidelines whilst maintaining quality and standards.
- The ability to deal with people, creating, and maintaining relationships as well as making a good impression both personally and for the organisation.
- A good standard of education is required, particularly in Maths & English and excellent customer service skills.
- Good day to day planning capabilities are essential.

**What Is on offer for you**:
Our client is offering the Customer Service Team Leader a competitive basic salary of £25,000 to £30,000 (dependent on skills and experience). In addition:

- Commencing with 25 days holiday a year, increasing with length of service up to 30 days, with the option to flex up/down 5 days.
- Membership to a health and wellbeing cashback scheme.
- Life Assurance of 2 times salary.
- Membership to a group personal pension plan with employer contributions set at 5%.
- Discretionary on the spot and value-based awards.
- LinkedIn Learning Licence.
- Paid time off for our Volunteering scheme.
- Associate Discounts Portal.
- Recruitment referral bonuses.
- Long Service Awards (gifts and one-off holiday awards of up to 5 days extra in anniversary year).
- Payroll Giving options with Company Contributions.
- Access to salary sacrifice Cycle Scheme.
- Wellbeing support including App, Hub and Mental Health First Aiders.
- Access to a 24/7 Employee Assistance Programme.
- Gym membership discounts.
- Enhanced Maternity/Paternity Leave.
- Long Service Awards.
- Workplace giving.
- Opportunities to progress within the business.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location

Reference ID: DCG155

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