Welcome Manager

5 days ago


Kingston Lacy, United Kingdom National Trust Full time

Summary We have an exciting opportunity to help manage a team at Kingston Lacy. You'll work with our other Welcome Managers and our team of welcome staff and volunteers to help our visitors enjoy their day. You'll lead and empower your team to respondto customer enquiries and site issues as the face of the National Trust. You’ll be experienced leading people, delivering outstanding customer service and be passionate about our work. What it's like to work here The outstanding art collection is one of themain attractions to this breathtaking Italian-inspired mansion. As one of the National Trust’s ‘treasure houses’, the team have exciting times ahead as they embark on major conservation projects to preserve this 8,500 estate and its rare collection of artefacts.A Japanese garden and tearoom and community growing spaces are also among the key attractions. The property has a rural location, so please check how you would commute here before applying. For more information about our property please visit kingston-lacy
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader, adaptable and responsive under pressure
- Able to initiate service recovery without senior support
- Good IT skills (all MS Office)
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Click here to find out more about the benefits we offer to support you.


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