Cross Border Claims Handler G10

3 weeks ago


Milton Keynes, United Kingdom Motor Insurers' Bureau Full time

Job Role
- To handle both PI and PD claims within their financial authority and in accordance with the Internal Regulations.
- To contribute in the exchange of information across the Green Card Bureau’s and Council of Bureaux
- To provide an excellent customer experience, while dealing with customers in a helpful, proactive and professional manner
- An escalation point for Claims Technical Assistants (CTA’s) and Claims Handlers

Key Outputs
- To work in conjunction with company policies and procedures
- Support the Claims Operations Team leader in providing technical feedback to CTA’s and Claims Handlers.
- Support the Cross Border Engagement Manager working with the Council of Bureaux and Foreign Bureaux
- Provide coaching and mentioning to the team to improve the technical performance.
- To ensure that all Data Protection requirements are complied with
- To build and maintain effective working relationships with colleagues and contacts
- To manage the claims process from end to end
- To make timely and effective decisions on ID, liability and Quantum
- To be outcomes focused in delivering the best result for claimants, member insurers, Foreign Bureaux and Insurers
- To use judgment in escalating and referring claims outside of own authority
- To contribute in creating and maintaining a high performing culture
- To set and update accurate reserves
- To deliver results in key performance areas
- Act as a role model

Relationships

Qualifications and Education

Skills and Knowledge
- Previous experience of handling RTA motor claims with a minimum PI authority of £50,000 or evidence of working towards this
- Ability to plan and prioritise own workload, in line with changing requirements
- Experience of working in a customer focused role
- Experience of building relationships with external partners
- Ability to use own initiative and derive solutions
- Ability to collect and analyse relevant information to support effective decision making
- Attention to detail, with high levels of accuracy
- Computer literate, including experience of using MS Office
- Excellent communication skills, both written and oral
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Proven understanding of motor insurance and claims principles in general
- Cert CII qualification or willing to work towards would be an advantage
- Previous experience of coaching or mentoring others

Interviews taking place week commencing 18 September
Please contact Denise Law if you have any questions

**Benefits**:
Contract TypePermanent Applications Close Date05 Sep 2023



  • Milton Keynes, Milton Keynes, United Kingdom Motor Insurers' Bureau Full time

    Job Role To handle both PI and PD claims within their financial authority and in accordance with the Internal Regulations. To contribute in the exchange of information across the Green Card Bureau's and Council of Bureaux To provide an excellent customer experience, while dealing with customers in a helpful, proactive and professional manner An escalation...

  • Recovery Handler

    1 week ago


    Milton Keynes, United Kingdom Motor Insurers' Bureau Full time

    Job Role At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last...

  • Claims Handler

    4 weeks ago


    Milton Keynes, United Kingdom MBA Group Full time

    **Short Description **Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership You will also be...

  • Claims Handler

    3 weeks ago


    Milton Keynes, United Kingdom MBA Group Full time

    **Short Description **Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership You will also be...

  • Claims Handler

    2 weeks ago


    Milton Keynes, United Kingdom MBA Group Full time

    **Short Description **Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership You will also be...

  • Claims Handler

    3 weeks ago


    Milton Keynes, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Claims Handler in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovationand leadership You will also be working on a rotating shift pattern between 9am - 5pm (Monday - Friday)...

  • Claims Handler

    7 days ago


    Milton Keynes, Milton Keynes, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Claims Handler in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovationand leadership.You will also be working between 9am - 5pm (Monday - Friday) and offering flexible remote...

  • Claims Handler

    1 week ago


    Milton Keynes, United Kingdom MB Group Full time

    Fantastic opportunity to become a Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...

  • Claims Handler

    3 weeks ago


    Milton Keynes, United Kingdom MBA Group Full time

    **Short Description** Fantastic opportunity to become a Claims Handler for one of the largest insurance companies in the UK/ Salary: up to £28,000 **Full Job DescriptionFull Job Description** As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Claims Handler will be...


  • Milton Keynes, United Kingdom MBA Group Full time

    **Short Description: - **Property Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and...


  • Milton Keynes, United Kingdom MBA Group Full time

    **Short Description: - **Property Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and...


  • Milton Keynes, United Kingdom MBA Group Full time

    **Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Claims Handler in Milton Keynes. **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Claims Handler** in Milton Keynes**.** The client is an...

  • Motor Claims Handler

    2 weeks ago


    Milton Keynes, United Kingdom MB Group Full time

    Fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...


  • Milton Keynes, United Kingdom MB Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership In return, the **Property Claims Handler** can expect a competitive salary,...


  • Milton Keynes, United Kingdom MB Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Senior Claims Handler **within the **Property** sector. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership In return, the **Senior Claims Handler **can expect a...


  • Milton Keynes, United Kingdom MB Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership In return, the **Property Claims Handler** can expect a competitive salary,...

  • Motor Claims Handler

    3 weeks ago


    Milton Keynes, United Kingdom MBA Full time

    **Reference**:1437782 **Short Description**:A fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies/ Salary: up to £27,000 **Full Job Description**: As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Motor Claims Handler will be...

  • Motor Claims Handler

    2 weeks ago


    Milton Keynes, United Kingdom MBA Full time

    **Reference**:1437782 **Short Description**:A fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies/ Salary: up to £27,000 **Full Job Description**: As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Motor Claims Handler will be...


  • Milton Keynes, United Kingdom MBA Full time

    Fantastic opportunity for a Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...


  • Milton Keynes, United Kingdom MBA Full time

    Fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...