Nwas Call Handler

4 weeks ago


Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

Are you looking for a new career? One where you can really make a difference?

**What you’ll benefit from**:

- Salary range £21, 730 - £23,177 pro rataPLUSan additional payment for working unsocial hours, evenings and weekends
- 27 days annual leave per year pro rata, which increases with service
- Enrolment into the NHS Pension Scheme
- A nationally recognised qualification in NHS Pathways Licence
- Free onsite parking
- Access to extensive blue light discounts
- Full training and support by our dedicated education team and an excellent career structure for future progression
- Good communicators with an excellent telephone manner
- Organised with a strong attention to detail
- Good administration skills and enjoy working in a fast paced environment
- Computer literate - including inputting and accessing Windows based packages together with a high standard of keyboard skills
- Resilient, highly motivated and passionate about delivering quality patient care
- Educated to GCSE level or equivalent vocational qualification

Being an NWAS Call Handler is more than just answering calls, it’s about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers.

Covering the whole of the North West of England, NWAS call handlers deal with both non-emergency and emergency calls, meaning you could be booking a GP appointment, advising patients to attend an out of hours service or even dispatching an ambulance.

NWAS call handlers provide a vital contribution to the provision of first class patient care, 24 hours a day, 7 days a week, 365 days a year. You will be responsible for the assessment of clinical symptoms with the ability to document patient information quickly and accurately, therefore computer / data input skills are essential in the role.

On a typical weekday we receive around 6000 calls and up to 10,00 calls per day at the weekend. The role requires working under pressure and can be challenging however knowing you have made a difference makes this an exciting and extremely rewarding role, where no two shifts are the same.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

The post holder must be available to work 6 out of 8 weekend shifts per month and attend and complete a 7 week Full Time training coursestarting 04 September 2023.

Still Interested?

Applications will be shortlisted on Wednesday 28thJune 2023.

For further details please look at the Job Description and Person Specification attached to this advert.

Come and join our team, be valued for the work you do and make a real difference in people’s lives.


  • Nwas Call Handler

    4 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    Are you looking for a new career? One where you can really make a difference? **What you’ll benefit from**: - Salary range £21, 730 - £23,177 pro rataPLUSan additional payment for working unsocial hours, evenings and weekends - 27 days annual leave per year pro rata, which increases with service - Enrolment into the NHS Pension Scheme - A nationally...

  • Nwas Call Handler

    3 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    Are you looking for a new career? One where you can really make a difference? Being an NWAS Call Handler is more than just answering calls, it’s about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers. NWAS call handlers provide a vital...

  • Health Advisor

    2 weeks ago


    Bolton, Bolton, United Kingdom North West Ambulance Service Full time

    Are you looking for a new career? One where you can really make a difference?Being an NWAS Call Handler is more than just answering calls, it's about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers.Covering the whole of the North West of...

  • Call Handler

    4 weeks ago


    Bolton, United Kingdom Vantage Recruitment Full time

    Inbound Call Handler /Service support call handler , Bolton, Monday to Friday £24k Monday to Friday, 40 hr working weekInterviews are taking place Wednesday 15th, Thursday 16th and Friday 17th May so you would need to be able to commit to one of these. Love been on the end of phone and taking calls from customers ? If you get a buzz out of being the first...

  • Nwas Call Handler

    4 weeks ago


    Bolton, United Kingdom North West Ambulance Service Full time

    Are you looking for a new career? One where you can really make a difference? **What you'll benefit from**: - Salary range £21, 730 - £23,177 pro rata **PLUS **an additional payment for working unsocial hours, evenings and weekends - 27 days annual leave per year pro rata, which increases with service - Enrolment into the NHS Pension Scheme - A...

  • Call Handler

    2 months ago


    Bolton, United Kingdom Newton Fox Full time

    **Outbound call Handlers Required - no experience needed.** - An exciting opportunity has arisen to join our team. - We are looking for individuals with a good telephone manner, with a a passing knowledge of Microsoft Excel and Word, who are hardworking, friendly, and outgoing. Previous experience in a customer service, telesales or call centre environment...

  • Call Handler

    4 weeks ago


    Bolton, United Kingdom Newton Fox Full time

    **Outbound call Handlers Required - no experience needed.** - An exciting opportunity has arisen to join our team. - We are looking for individuals with a good telephone manner, with a a passing knowledge of Microsoft Excel and Word, who are hardworking, friendly, and outgoing. Previous experience in a customer service, telesales or call centre environment...

  • Call Handler

    2 weeks ago


    Bolton, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are delighted to recruit on a permanent basis for their client in the Lostock (BL6) area of Bolton. First Response call handlers are required to accurately accept New Claim information, undertake initial customer contact and provide support administration support for the Case Management Team. Must have strong written and verbal...

  • Call Handler

    2 months ago


    Bolton, United Kingdom Marshall Group Full time

    . Due to expansion and re-structure we are currently looking to recruit a number of Call Handlers for our newly acquired Bolton depot. **Benefits**: In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and...

  • Call Handler

    3 days ago


    Bolton, United Kingdom Marshall Group Full time

    . Due to expansion and re-structure we are currently looking to recruit a number of Call Handlers for our newly acquired Bolton depot. **Benefits**: In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and...

  • Customer Call Handler

    2 weeks ago


    Bolton, United Kingdom Reed Talent Solutions Full time

    **Customer Call Handler** - Annual Salary: £20,020 - £22,000 - Location: Bolton , 35 hours per week, Monday-Friday, 9:00am - 5:00pm (Hybrid working post training) We are seeking a Customer Call Handler to join our growing team in our client’s Bolton office. This role is ideal for someone with a natural ability to relate to people and a passion for...

  • Nwas Call Handler 111

    2 weeks ago


    Bolton, Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    We are currently recruiting positions for 30 and 37.5 hours working between Monday-Sunday. Please see our fact sheet for the details on available rota patterns. The post holder must be available to attend and complete a 7 week Full Time training course starting 12 February 2024. Still Interested?Come and join our team, be valued for the work you do and make...

  • Nwas Call Handler 111

    2 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    We are currently recruiting positions for 30 and 37.5 hours working between 0500-0200 Monday-Sunday. Please see our fact sheet for the details on available rota patterns. The post holder must be available to attend and complete a 7 week Full Time training course starting 12 February 2024. Still Interested? Come and join our team, be valued for the work you...

  • Service Advisor

    5 days ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    Are you looking for a new career? One where you can really make a difference? Being an NWAS Service Advisor more than just answering calls, it’s about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers. Covering the whole of the North West of...

  • Call Handler Icc

    4 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    **Locations**: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton. **Salary**: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works...

  • Call Handler Icc

    3 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    **Locations**: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton. **Salary**: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works...

  • Call Handler Icc

    2 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    **Locations**: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton. **Salary**: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works...

  • Call Handler Icc

    3 weeks ago


    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    **Salary**: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000 per annum, before tax...


  • Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    **Salary**: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000 per annum, before tax...


  • Bolton, United Kingdom Animal Trust Full time

    Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist Call Handler to become an integral part of our team at the Bolton Hospital. As a Community Interest Company (CIC) and a non-profit organisation, our...