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Nwas Call Handler

4 months ago

Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

Are you looking for a new career? One where you can really make a difference?

Being an NWAS Call Handler is more than just answering calls, it’s about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers.

NWAS call handlers provide a vital contribution to the provision of first class patient care, 24 hours a day, 7 days a week, 365 days a year. You will be responsible for the assessment of clinical symptoms with the ability to document patient information quickly and accurately, therefore computer / data input skills are essential in the role.

On a typical weekday we receive around 6000 calls and up to 10,00 calls per day at the weekend. The role requires working under pressure and can be challenging however knowing you have made a difference makes this an exciting and extremely rewarding role, where no two shifts are the same.

**What you’ll benefit from**:

- Salary range £21, 730 - £24, 647 (based on example rota)
- 27 days annual leave per year pro rata, which increases with service
- Enrolment into the NHS Pension Scheme
- A nationally recognised qualification in NHS Pathways Licence
- Free onsite parking
- Access to extensive blue light discounts
- Full training and support by our dedicated education team and an excellent career structure for future progression
- Good communicators with an excellent telephone manner
- Organised with a strong attention to detail
- Good administration skills and enjoy working in a fast paced environment
- Computer literate - including inputting and accessing Windows based packages together with a high standard of keyboard skills
- Resilient, highly motivated and passionate about delivering quality patient care
- Educated to GCSE level or equivalent vocational qualifications

The post holder must be available to work the proposed amount of weekend shifts shown on the example rota and complete a 7 week Full Time training coursestarting on the 12thJune 2023.

**Example of a 37.5 hour fully flexible rota**:
Early 06:00-09:00

Mid 10:00-12:00

Late 13:00-16:00

See fact sheet attached for full rota.

Still Interested?

For further details please look at the Job Description and Person Specification attached to this advert.

Come and join our team, be valued for the work you do and make a real difference in people’s lives.