Residential Receptionist

7 months ago

Manchester, United Kingdom Urbanbubble Full time

**Role Summary**:
Based at our luxury residential developments you will form part of the facilities team as the face of the development, providing first class support for our residents
**Please note, this role is a permanent contract working an average of 31 hours per week, on a shift pattern.**

**What do we offer?**
- Enhanced annual leave (23 days pro-rata increasing with each year). Plus days off for occasions like your birthday, or when you buy your first home. At ub we believe family comes first
- Enhanced family leave policies, cycle to work scheme, enhanced sick pay.
- Employee Assistance Program and wellness workshops.
- Bubble Bus Tours
- Much much more

**Life at UB**

We are a social bunch here at urbanbubble, we love Birthdays, Welcomes, Summer BBQ’s, Christmas Parties, away days & Pet Lovers Fridays

**What will you do?**
- To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
- To personally keep on top of cleaning, to maintain the highest standards of communal areas.
- To personally deal with any maintenance issues and problems identified out of hours.
- Support with any viewings as and when needed if required
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- To complete bin rotation on a regular basis
- Building Patrols, CCTV Monitoring & Safety Checks.

**What are we looking for?**
- Previous experience high quality front of house/concierge service of a residential property or hospitality environment
- Customer service experience, including dealing with difficult situations.
- Excellent written and verbal communication skills.
- IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
- A confident lone worker able to handle situations effectively.

**We’re not your usual property company. We’re the North West’s leading property management agent.**

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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