Casual Conference and Event Assistant

3 weeks ago

Edinburgh, United Kingdom Apex Hotels Ltd Full time

**Job Ref**:9715

**Branch**:Apex Grassmarket Hotel

**Location**:Apex Grassmarket Hotel, Edinburgh

**Salary/Benefits**:£11.25 per hour

**Contract type**:Casual

**Hours**:Part Time

**Hours per week**:0

**Posted date**:26/05/2023

**Closing date**:28/06/2023

**Why join Apex Hotels?**

You will receive a warm welcome into the Apex family on joining us as a Conference and Events Assistant. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the housekeeping team as we believe it is our personality, style and friendliness that makes Apex Hotels

You will be an excellent organiser with a passion for providing excellent customer care. You will have the initiative and drive to build on the success of the department alongside the Manager. You will have excellent communication skills and be able to motivate your team, as well as delegate tasks. You will be an excellent organiser and have the ability and desire to positively handle all guest requests with a passion for delivering excellent customer service.

As a Conference and Events Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests prior to and during the event.

We are looking for you to show your personality to our guests, to offer personable help and assistance. You will be great at multi-tasking,efficient at resolving guest enquiries with a smile.

As Conference and Events Assistant you will assist the Conference and Events Supervisor in the day-to-day operation of the conference events. You will be friendly and approachable and will go the extra mile for our guests.

Your other roles and responsibilities will include:

- Responsible for setting up meeting rooms and events areas for the guests to ensure they receive an excellent experience.
- Provide excellent customer service during each event.
- Serving food and beverages to the guests.
- Delivering the highest standards in service and presentation.
- Prepare tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet
- Answer and solve guest requests and aim to fulfil any special requirements during the event
- Being responsible for ensuring all working areas are kept clean and tidy.

**Starting your Journey**:
As a Conference and Events Assistant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Conference and Events Assistant.With this in mind, we are looking for a Conference and Events Assistantt who:

- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If this is you then please click and apply, we look forward to hearing from you

**About Apex Grassmarket Hotel**

Located in the heart of Old Town Edinburgh, this contemporary hotel is surrounded by culture. With Fantastic views of Edinburgh Castle views from the hotel, it is a few minutes walk from the Royal Mile and the National Museum of Scotland.

The Apex Grassmarket Hotel has 169 bedrooms and has Deluxe Rooms which feature castle views and outdoor balconies. With seasonally rotating menus, the restaurant attracts locals and guests alike. Open for lunch and dinner in the shadow of Edinburgh Castle, the restaurant's menu riffs on Scottish classics with creative twists.

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