Delivery Coordinator
3 weeks ago
Location: Manchester, M15 5RL
Working Style: 4 days per week in the office
Contract: Permanent
Hours: Mon-Fri
**Salary**: £30,300
**About M247**
We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.
**Position**:
**The role**
In this exciting role, you will work in our Customer Delivery Team, taking responsibility for coordinating the delivery of a variety of fibre and wireless circuits, data centre and VoIP services.
Responsible for communicating the progress of the order with the customer, you will liaise with the sales team as well as third-party and internal suppliers ensuring that all orders are placed and executed impeccably, until the project is complete.
- To be responsible for driving the end-to-end implementation of multiple solutions.
- Complete ownership of customer from ‘order entry’ to ‘customer handover’
- Managing third party suppliers
- Managing customer expectations
- Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
- Arranging access appointments and requests for third party engineers
- Updating internal CRM system as required
**Requirements**:
**Key personal skills needed**:
- Customer service experience
- Responsible and willing to take ownership of projects
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- A strong attention to detail
**Key technical skills needed**:
- Experience working for an ISP, telecommunications provider or integrator is highly desirable
- Good understanding of working with IT systems
**Other information**:
**_Your package and perks_**_ _
- In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more. _
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