IT Coordinator

**Closing date - 26 March 2023**

**Salary - £25-27,000 per annum (dependent on experience)**

**Department: IT**

**Locations: Office / Factory International**

**Yearly salary: £25,000 - £27,000**

The IT Coordinator will support the smooth running of the office through delivering first
- and second-line support, key system administration and supporting IT project delivery.

Responsibilities for the IT Coordinator are:

- System management_
- Implementation, development and technical maintenance of the organisation’s Digital Media Archive, working closely with the Administration, Comms and Digital teams
- IT Support_
- Providing first
- and second-line IT support across the organisation, working with external IT/Comms support as and when required
- Managing the set up and maintenance of Staff IT equipment / user accounts and profiles in accordance with company policy and GDPR compliance, including Freelancers
- Attending Factory International and MIF sites as instructed to solve network problems e.g. reboot routers, switches, replace cables
- Assisting with monitoring and administrating systems across the organisation including maintaining logs/records/asset registers of IT systems
- Co-ordinating technical support for AV and communications technology for both internal and external meetings
- Training_
- Supporting the department in the development and delivery of IT/System Specific Training for all incoming staff, with regular refresher training for all core/permanent staff
- IT Project Work_
- Supporting the Deputy Head of Venue IT and Deputy Head of Systems, Technology & Change with R&D and delivery of IT / Systems change management projects

**Person specification for the IT Coordinator include**:
**ESSENTIAL**
- Excellent interpersonal skills; with an ability to communicate at all levels of IT knowledge - including those who may be less confident with IT systems
- Excellent time management, planning and organisational skills
- Experience of providing first / second line support and core user training, preferably in an office environment (including networks and WiFi)
- Hands-on experience troubleshooting office-based hardware such as routers, switches, printers, and other peripherals and AV equipment
- Experience of Microsoft 365 and Azure administration (including InTune and Autopilot)
- Cyber Security awareness
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

**DESIRABLE**
- An ability to demonstrate a systematic approach to problem solving
- Able to work under pressure accurately and efficiently
- Positive and enthusiastic attitude, including a flexible approach to developing and delivering the job
- Experience of working in a Venue (events, arts, sporting, etc)
- Awareness of the principles of API integration
- Awareness of the impact of GDPR on the maintenance and administration of IT systems
- Interest in new and developing technologies, particularly in relation to a dynamic workplace
- Enthusiasm for training, mentoring and support of emerging talent

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Flexitime
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Work Location: One location

Flextime