Customer Operations Advisor

2 weeks ago

Abingdon, United Kingdom The Recruitment Group Full time

The Recruitment Group is hiring
We require a committed and experienced **Customer Operations Advisor **to work for our well established client based in **Abingdon, Oxfordshire**About the role**:
As?**Customer Operations Advisor**, your duties will be:

- Providing reactive and proactive customer communications through written and verbal case management.
- Supporting the booking of installations, ensuring all parties are aligned so we deliver a first-class service experience either through our own engineers or that of 3rd party contractors.
- Meet agreed individual and team KPIs including customer satisfaction and related service level agreements.
- To assist in escalation and complaint management, with support from the Customer Operations management team.
- Building relationships, supporting and liaising with all internal departments as required, enabling everyone involved to deliver a premium customer experience in all instances.
- Developing own knowledge of company products and processes, providing feedback to the management team to help make improvements, when required.
- Maintain all CRM and other related systems, ensuring information is updated in a clear and concise manner at every touch point.

**About you**:

- Proven experience in the delivery of premium customer service within a varied and dynamic environment.
- Knowledge of Microsoft Office 365, in particular; Outlook, Excel, Word.
- Strong interpersonal skills allowing effective communication with internal and external stakeholders at all levels.
- Exceptional verbal and written communication skills.
- Proven ability in complaints handling with the ability to remain positive and turn negative situations around.
- Excellent time-management skills, with the ability to work under pressure, assimilating information quickly and acting decisively in an environment of changing priorities.

**The details**:
This is a full time?**temporary to permanent **role working on a rota basis based across the Customer Operations opening hours of Monday to Friday 8am - 8pm, and weekends 10am - 5pm.
**We wish you the best of luck in your job search**
If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.
**If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

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