Cafe & Events Supervisor

7 months ago

Edinburgh, United Kingdom Grassmarket Community Project Full time

**Background**

Grassmarket Community Project takes an innovative approach to providing sanctuary and support to participants many of whom are amongst the most vulnerable of our citizens. Through mentoring, social enterprise and education in a nurturing environment, the project develops skills enabling participants to develop to their full potential and reconnect with themselves, others and the wider community. Our vision is to create an environment where people can realise their full potential and re-connect with themselves, others and the wider community. We provide a range of engagement activities and social enterprise opportunities for people with disabilities, homeless people, people who are roughsleeping, who have mental health issues, mental illness or neurological disorders. Social Enterprise is key to how we fund and deliver our impact.

Grassmarket Centre (Events) and our café and catering services have been our most commercially successfully generating millions of pounds of revenue for our charity and winning multiple awards. The Grassmarket Centre is an architectural award-winning, city-centre location and social enterprise venue within the Grassmarket area. Our main event space, meeting room and other spaces are made available for a wide variety of events. Our onsite café provides teas, coffees, cakes, breakfasts, lunches and snacks to over 100,000 customers a year. All events are personalised around our customers. Catering and events are serviced and supported by a well-integrated team of professional staff and members of our community. As well as our café we have successfully run canteens and cafes for other customers including Laing O Rourke (St James Centre - 2 ½ years), Church of Scotland (George St - 4 years) and Grahams (Meadowbank - 1 ½ years)

**Role Purpose**

The purpose of the Café & Events Supervisor is to Support the hospitality team in the day to day running of our Café & Events spaces. This post involves supporting the social aims of the Grassmarket Community Project through our number of catering social enterprises. This is a wide-ranging role requiring strong interpersonal, communication, customer service skills and a 'can-do' attitude. Above all, the post holder must have a pleasant disposition and positive attitude to the care of our customers and our members alike. As a lead member of the Catering Team, contribute to the provision of a quality service to meet standards in line with agreed procedures and provide a warm welcome to visitors, so that the reputation of Grassmarket Community Project is maintained and enhanced.

**Key Tasks and Responsibilities**

**General**
- Assist in the day to day running of the café, events and the management of staff.
- Oversee the Day to day running and management of staff in the absence of the Café Manager
- Develop good working relationships with staff team and ensure good relationships between staff members.
- Assist in liaising with partner representatives ensuring good communication and relationships.
- Ensure the café is set up accordingly and ready for the day’s trading.
- Set up events spaces according to the function sheets and adhering to our events standards.
- Close down the site at the end of each shift ensuring all tasks are completed.
- Hold daily team briefings with all staff members on shift and ensure good planning for the day’s trading in the absence of the Café/Events Manager
- Staff Management

**Training & Development**
- Assist in the training of all staff to the required level ensuring that they have good capability in all areas of the café and events.
- Participate in staff Training as and when required.
- Support Volunteers, apprentices, members and those with additional needs through mentoring and support
- Assist in Supporting the team through achieving modern apprenticeships and SVQ’S

**Health & Safety**
- Take reasonable care for the Health & safety of themselves, staff, stakeholders and customers.
- Ensure the completion of daily and weekly cleaning as directed in the cleaning schedule and complete to a high standard ensuring due diligence.
- Follow all HACCP & COSHH procedures
- Make sure all temperature records are completed as part of HACCP system
- Ensure all aspects of Security, Fire and emergency procedures are carried out, so that established good practises are adhered to.
- Ensure all waste is recycled in accordance with procedure, minimizing cross contamination and additional cost to the company.
- Report all accidents/incidents to the Café Manager and ensure the accident book is completed fully.
- Report any unsafe practices or broken machinery/equipment to the Café Manager, so that remedial action can be taken immediately.
- Assist in Overseeing the production and preparation of food to comply with the menu in accordance with the food hygiene standards identified within our Food Hygiene Policy. This will include all hot and cold food, group catering and event catering as requir

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