Medical Support Secretary
4 weeks ago
To support the Medical Secretary in providing a comprehensive administrative service to Consultant Team
The Medical Support Secretary will undertake general office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
- Provide first point of contact for written and telephone enquiries on behalf of your consultants, using judgement to establish validity and priority of the contact
- Undertake audio/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work.
- Deal with any patient enquiries using judgement and observing patient confidentiality at all times.
- Liaise with General Practitioners regarding clinic and domiciliary visits.
- Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation.
- Liaise on behalf of your consultants with multi-disciplinary team members with regard to requirements for joint outpatients’ work/care programming activity.
- As directed by your consultants, record activity onto appropriate medium, meeting all required deadlines.
- Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
- Ensure all discharge summaries are generated and sent to General practitioner within agreed timeframes.
- Check the patient’s status, follow up appointments etc have been booked when mentioned in correspondence / discharge correspondence using the EPR systems, ensuring demographic details
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
- Participate in the appraisal process with required knowledge of the Knowledge and Skills framework (KSF)
- Attend and participate in regular administrative meetings.
- Support trainee/agency secretaries ensuring effective office system is maintained, and support is offered where needed
- Cooperate fully in the introduction of new technology and in the development of new methods of working as appropriate to your area of responsibility.
- To take responsibility for own area of work, ensuring any areas of concerns are raised timely and appropriately.
- Support service developments relevant to your area of work and assist in change programmes to enhance the service delivered.
- Be flexible in providing cover to meet service needs during leave and where appropriate across other departments
- To understand the Trusts Strategic Goals and how you can support them.
- To understand the need to safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding.
- To carry out all duties and responsibilities of the post in accordance with Equal Opportunities, Equality and Diversity and dignity in care/work policies and principles
- To avoid unlawful discriminatory behaviour and actions when dealing with the colleagues, services users, members of the public and all stakeholders.
- To access only information, where paper, electronic, or, in another media, which is authorised to you as part of the duties of your role
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