Customer Service Adviser

3 weeks ago

Leeds, United Kingdom Manning Stainton Full time

An exciting opportunity has arisen to join the team at Manning Stainton as a full time Customer Service Advisor in our dedicated Customer Service Team based at Head Office.

**About Us.**

Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.

As an independent family run business, our offices work together to achieve the best possible result for the sale of any property sold through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.

Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.

**The Role**

You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.

General Duties:

- To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
- To identify and recommend related services to customers which will generate revenue.
- To be responsible for accurately recording all information collated from telephone contact on the databases.
- Maximise cross-selling opportunities at all times
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently.
- Any other duties as required

You will need:

- Previous experience of working in a targeted, busy telesales/customer service environment
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
- Good IT literacy

What’s in it for you:

- Be part of an award winning team
- Uncapped Commission
- Full Training and Development
- Progression Opportunities
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, Childcare vouchers
- Annual Company awards dinner and Summer Event

Hours: Approximately 37.5 per week, shifts on a rota basis including evenings up to 8pm

**Job Types**: Full-time, Permanent

**Salary**: From £18,550.00 per year

**Benefits**:

- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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