Customer Service Adviser

4 weeks ago


Leeds, United Kingdom Concept Recruitment Group Full time

Posted 27/07/23Reference Number: CSALDS

**Location**:
Leeds, LS25

**Contract**:
Permanent

**Salary**:
£24,000 pa

**Industry**:
Sales

**Customer Service Advisor**

**£24k per annum plus benefits**

**Leeds, LS25**

**Permanent, Full Time, Office Hours**

Our client is an independent family run business within the food industry and we are delighted to be working with them to recruit an Customer Service Administrator on a permanent, full-time basis.

**Role Responsibilities**:

- Ensuring that the customers in your portfolio are contacted in line with the company’s call schedule
- Processing sales orders in a timely and accurate manner
- Ensuring that the transport department receives all the required paperwork for order picking in line with the company’s route schedules
- Handling customer complaints and queries in accordance with the company’s guidelines and policies
- Submitting and processing credits and maintaining the company paperless filing system
- Building good customer relations and generating new sales leads
- Working closely with the Sales Manager
- Responsible for running the daily Sage reporting to ensure all sales orders have been despatched as per the date promised
- Ensuring all back orders have been logged with the new delivery date
- Assisting in the selling of the company’s products and services by providing product and service information
- Working closely with key suppliers

**You will need**:

- Previous office-based customer service experience is essential
- Experience in a sales through service role
- Ability to work as part of a team and independently
- Competent MS Office skills
- The ability to build relationships whilst providing the highest levels of customer service

If you feel you have the relevant skills and experience, click “Apply” now and a member of the team will be in touch.

Concept Recruitment are acting as an Employment Agency in relation to this role.

**For more information, contact Sue Morris**:
Telephone: 0113 2799370



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