Inbound Customer Service Adviser
4 months ago
We are looking for an awesome **Customer Service Adviser** to join our team.
Customer Service Advisers have a very important role with in our fast-paced print company With a high volume of enquiries coming through daily, we need someone who can stay focused, positive and give awesome service. Your role is to build excellent, long-term relationships with our customers through fanatical customer service.
If you are looking to work for a company that values its employees and has a great working environment, then this is your opportunity
Eager to begin?
**What we need**:
- Highly organised & motivated individual.
- Fastidious attention to detail.
- Experience with customer interaction would be beneficial.
- Friendly telephone manner.
- Willingness to learn and develop new skills.
- Keen to work as part of a small team with direct coaching and support.
- Experience in print or customer service roles advantageous but not essential as full training will be given.
**What you'll be doing**:
- Deliver awesome service through positive customer interaction.
- Advising customer on the best printed products to fit their needs (full training given).
- Adding orders onto our internal system.
- Preparing quotes for customers.
- Various ad-hoc duties.
- Being part of a great team helping to drive the business forward.
**What you get in return**:
- Competitive salary with regular pay reviews.
- Structured induction and training plan.
- Company pension scheme.
- 40 hours per week (Monday to Friday 9am - 5pm).
- 28 days holiday including bank holidays.
- Fun and friendly environment with a team mentality and social events.
- Free on-site parking.
Own transport highly recommended due to office location just north of the York ring road. No Agencies thanks.
**About us**
We are The Printing People, a bunch of creative problem solvers, helping our clients with awesome printed products and planting lots of trees along the way - over 60,000 so far :)
We serve a vast range of clients from start-ups to established brands. We focus on providing our clients with a great customer experience and producing high quality printed products with flexible turnaround times.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: CS24T1
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